About Company
Clio is the undisputed leader in legal technology, revolutionizing the way law firms operate and providing comprehensive solutions that span client intake, case management, document automation, billing, and payments. Founded in 2008 in Vancouver, Canada, Clio has grown into a global company, serving hundreds of thousands of legal professionals across 100+ countries, solidifying our position as the world’s first and most comprehensive cloud-based legal practice management platform. Our mission is clear: to transform the legal experience for all, making legal services more accessible, efficient, and client-centric for everyone. We believe in fostering an inclusive and diverse team that truly reflects the global community we serve, cultivating a vibrant culture of innovation, continuous learning, and collaborative achievement. At Clio, you’ll be more than just an employee; you’ll be a key player in a fast-paced, high-growth environment where your contributions directly impact the success of legal professionals worldwide. We are consistently recognized as a top employer, celebrated for our unwavering commitment to employee growth, work-life balance, and our ability to make a profoundly meaningful impact on a critical industry. Join us in shaping the future of legal work.
Job Description
Are you a highly motivated individual with an innate passion for building meaningful relationships and a keen interest in leveraging technology to solve real-world problems? Clio is actively seeking an enthusiastic and driven Entry Level Customer Success Manager to join our dynamic and rapidly expanding team right here in beautiful Vancouver. This role represents an unparalleled opportunity for someone eager to launch a thriving career in customer success, working with a truly innovative product that is fundamentally changing the landscape of the legal industry. As an Entry Level Customer Success Manager, you will play an instrumental role in guiding new and existing customers through their entire journey with Clio, ensuring they not only adopt but truly maximize the immense value and potential of our cutting-edge platform. You’ll be responsible for providing comprehensive onboarding, delivering engaging training sessions, and proactively engaging with a diverse portfolio of small to medium-sized law firms. Your goal will be to empower these firms, helping them to achieve and surpass their business objectives through the effective and strategic utilization of Clio’s intuitive software. This role demands exceptional communication skills, a genuinely proactive attitude, and a sincere desire to help others succeed. You will gain invaluable experience in the intricacies of SaaS customer success, develop deep product knowledge that will make you an expert, and contribute significantly to a team entirely dedicated to fostering strong, long-term, and successful customer relationships. We are deeply committed to your professional development, providing extensive hands-on training, dedicated mentorship, and abundant opportunities for advancement within our incredibly dynamic and supportive organization. If you thrive in a collaborative and supportive environment, are a remarkably quick learner, and possess a natural aptitude for creative problem-solving, we warmly encourage you to apply and become a vital part of Clio’s ambitious mission to transform the legal experience for all.
Key Responsibilities
- Manage a portfolio of Clio customers, acting as their primary point of contact and trusted advisor.
- Onboard new customers, ensuring a smooth and effective implementation process and product adoption.
- Conduct virtual training sessions and demonstrations to educate customers on Clio's features and best practices.
- Proactively engage with customers to understand their evolving needs and identify opportunities for deeper product engagement.
- Address customer inquiries and resolve issues efficiently, collaborating with support and technical teams when necessary.
- Monitor customer health and usage, identifying at-risk accounts and developing strategies for retention.
- Gather customer feedback and relay insights to product development and marketing teams.
- Contribute to the creation of customer success resources, including guides, webinars, and training materials.
- Stay up-to-date with Clio product updates and industry trends to provide relevant guidance to customers.
- Participate in team meetings and training sessions to continuously improve customer success strategies and skills.
Required Skills
- Bachelor's degree in Business, Communications, Marketing, or a related field (or equivalent practical experience).
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with an ability to build rapport quickly.
- Natural problem-solving abilities and a proactive approach to challenges.
- High level of empathy and a customer-centric mindset.
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
- Ability to learn new software quickly and explain complex concepts simply.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, hospitality, support, sales internships).
- Familiarity with SaaS (Software as a Service) business models.
- Understanding of the legal industry or interest in legal technology.
- Experience with CRM software (e.g., Salesforce) or customer success platforms.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and flexible work arrangements.
- Opportunities for professional development and continuous learning.
- Access to a mentorship program and career advancement paths.
- Employer-matched RRSP program.
- Wellness programs and mental health support.
- Modern office environment with collaborative workspaces.
- Regular social events and team-building activities.
- Employee stock option plan.
- Snacks, beverages, and catered lunches when in the office.
How to Apply
Interested candidates are invited to submit their application through our official careers portal. Please click on the application link below, create an account if you don’t have one, and upload your resume and a cover letter detailing your interest in this entry-level role and how your skills align with Clio’s mission. We look forward to reviewing your application!