About Company
monday.com is a work operating system (Work OS) that powers organizations to manage projects and workflows with high efficiency and transparency. Headquartered in Tel Aviv, we’re a global company with a mission to create a world where teams work together seamlessly. Our platform is trusted by over 186,000 customers worldwide, from small businesses to Fortune 500 companies, enabling them to build, run, and scale their processes. We believe in fostering a vibrant, inclusive culture where innovation and collaboration thrive, empowering every employee to make a significant impact. Join us to be part of a company that’s redefining the future of work.
Job Description
Are you a passionate advocate for customer success, with a proven track record of building lasting relationships and driving product adoption? monday.com is seeking an energetic and results-oriented Customer Success Manager to join our dynamic team in Tel Aviv. In this critical role, you will be the trusted advisor for a portfolio of our valued Israeli and international clients, guiding them to maximize the value of the monday.com Work OS. You will play a pivotal role in ensuring our customers achieve their business objectives, realize exceptional ROI, and become enthusiastic ambassadors for our platform. This isn’t just about problem-solving; it’s about proactively identifying opportunities for growth, understanding intricate business challenges, and crafting strategic solutions that leverage the full potential of monday.com. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and has a deep understanding of SaaS platforms and customer lifecycle management. If you are ready to make an immediate impact and contribute to a company that’s rapidly growing and truly values its customers, we encourage you to apply. Your success will directly contribute to our customers’ long-term satisfaction and monday.com’s continued growth, making a tangible difference to our global client base and our company’s success story.
Key Responsibilities
- Manage a portfolio of key accounts, building strong, long-lasting relationships with customers.
- Act as the primary point of contact and trusted advisor, understanding customer business needs and strategic objectives.
- Onboard new customers effectively, ensuring successful implementation and rapid time-to-value.
- Proactively identify opportunities for product adoption, expansion, and renewals within your assigned accounts.
- Conduct regular business reviews (QBRs) with customers to showcase value, report on ROI, and align on future goals.
- Monitor customer health, identify at-risk accounts, and develop strategies to mitigate churn.
- Collaborate cross-functionally with Sales, Support, Product, and Marketing teams to advocate for customer needs and drive product improvements.
- Provide training and best practices to help customers optimize their use of the monday.com platform.
- Stay up-to-date with product updates and industry trends to effectively advise customers.
- Contribute to the development and improvement of our Customer Success processes and resources.
Required Skills
- Fluency in both Hebrew and English, verbal and written.
- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role, preferably within a SaaS environment.
- Proven ability to build and maintain strong customer relationships at all levels, including executive stakeholders.
- Exceptional communication, presentation, and negotiation skills.
- Strong analytical and problem-solving abilities, with a data-driven approach.
- Deep understanding of the customer lifecycle and key customer success metrics.
- Ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Proficiency with CRM software (e.g., Salesforce) and CS platforms (e.g., Gainsight, ChurnZero).
Preferred Qualifications
- Bachelor's degree in Business, Marketing, or a related field.
- Experience working with project management tools or Work OS platforms.
- Knowledge of agile methodologies and workflow optimization.
- Demonstrated ability to drive product adoption and expansion.
- Experience in a B2B SaaS company, particularly with mid-market or enterprise clients.
Perks & Benefits
- Competitive salary and equity options.
- Comprehensive health benefits package.
- Generous paid time off, including holidays and sick leave.
- Opportunities for professional development and career growth.
- A vibrant and inclusive company culture with regular social events.
- Modern, state-of-the-art office facilities with catered meals and snacks.
- Access to cutting-edge tools and technologies.
- Relocation support for international candidates (if applicable).
- Employee referral bonus program.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for monday.com. We lookSforward to reviewing your application!