About Company
Printful is an international print-on-demand drop shipping company that helps people turn their ideas into brands and products. We offer a comprehensive solution for e-commerce businesses, handling everything from printing and warehousing to packaging and shipping. Our mission is to empower entrepreneurs and creatives worldwide to build their dreams without the complexities of traditional manufacturing. With a rapidly growing global team and millions of products shipped annually, Printful is a leader in the print-on-demand industry, constantly innovating and expanding our services. We are proud of our vibrant culture, commitment to quality, and the success stories of the businesses we support, fostering an environment where innovation thrives and careers flourish.
Job Description
Are you passionate about helping others succeed and eager to kickstart your career in a dynamic, customer-focused environment? Printful is looking for a motivated and enthusiastic Customer Success Intern to join our growing team in Riga, Latvia. This is a unique opportunity for individuals with no prior professional experience to gain hands-on insights into the fast-paced world of e-commerce and customer relations.
As a Customer Success Intern, you will play a vital role in ensuring our customers have a seamless and positive experience with Printful. You will work closely with our experienced Customer Success Managers, learning the ropes of proactive customer engagement, problem-solving, and building lasting relationships. This internship is designed to provide you with a foundational understanding of how to support clients, anticipate their needs, and contribute to their long-term success. You’ll be exposed to various aspects of our business, from understanding product functionalities to navigating complex customer queries and contributing to strategic initiatives that enhance customer satisfaction.
This isn’t just about answering questions; it’s about becoming a trusted advisor and advocate for our customers. You’ll develop crucial communication skills, learn to analyze customer feedback, and assist in creating resources that empower our users. We value curiosity, a positive attitude, and a proactive approach to learning. If you’re ready to dive into a supportive and innovative environment where your contributions are valued, and your growth is prioritized, we encourage you to apply. This internship offers a clear pathway to understanding the core principles of customer success, potentially leading to future opportunities within Printful for top performers.
Key Responsibilities
- Assist Customer Success Managers in managing a portfolio of accounts, ensuring high levels of customer satisfaction and retention.
- Learn to identify customer needs and proactively offer solutions and resources to enhance their experience.
- Support in onboarding new customers and guiding them through Printful's platform and services.
- Help resolve basic customer inquiries and issues, escalating complex cases to senior team members.
- Contribute to the creation of customer success materials, including FAQs, guides, and best practices.
- Participate in team meetings and training sessions to deepen understanding of Printful products and customer success strategies.
- Collect and analyze customer feedback to identify trends and suggest improvements to processes and products.
- Collaborate with internal teams (e.g., Support, Product, Marketing) to ensure a cohesive customer experience.
Required Skills
- Strong passion for helping others and a customer-centric mindset.
- Excellent verbal and written communication skills in English.
- Eagerness to learn and adapt in a fast-paced environment.
- Proactive and self-motivated with a positive attitude.
- Basic computer literacy and comfort with online tools.
- Ability to work effectively in a team setting.
- Problem-solving aptitude and attention to detail.
Preferred Qualifications
- Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
- Familiarity with e-commerce platforms or the print-on-demand industry is a plus.
- Proficiency in additional languages (e.g., Latvian, German) is a bonus.
- Experience with CRM software (e.g., Salesforce) or help desk systems (e.g., Zendesk) is an advantage, but not required.
Perks & Benefits
- A structured internship program with mentorship from experienced professionals.
- Opportunity to gain invaluable hands-on experience in a leading e-commerce company.
- Exposure to a global team and diverse business operations.
- Opportunity to develop critical communication, problem-solving, and customer relationship skills.
- Potential for future full-time employment based on performance and business needs.
- Modern and comfortable office environment.
- Company events and team-building activities.
How to Apply
Ready to make a real impact and grow your career with Printful? Click on the application link below to submit your resume and a cover letter explaining why you’re excited about this Customer Success Internship opportunity. We look forward to reviewing your application!