About Company
VeriFone is a global leader in payment and commerce solutions, dedicated to enabling secure and seamless transactions for businesses of all sizes, from small merchants to global enterprises. With a rich history of innovation spanning over 40 years, VeriFone delivers cutting-edge technology and services that transform how consumers pay and how businesses operate. Our diverse portfolio includes payment devices, point-of-sale solutions, merchant services, and a comprehensive suite of cloud-based software that empowers businesses to grow, optimize operations, and enhance customer experiences. At VeriFone, we believe in fostering an environment of collaboration, innovation, and customer-centricity. We are committed to creating a world where commerce is accessible, secure, and efficient for everyone, everywhere. Our culture values integrity, excellence, and a passion for making a real impact in the digital payment landscape. Join VeriFone and be a part of a team that is shaping the future of global commerce.
Job Description
VeriFone is seeking a highly motivated and customer-focused individual to join our growing team as a Remote Customer Success Agent. This is an exciting opportunity to play a pivotal role in ensuring our customers achieve maximum value from VeriFone’s innovative payment and commerce solutions. As a Remote Customer Success Agent, you will be the primary point of contact for a diverse portfolio of clients, guiding them through their journey with VeriFone from onboarding to ongoing engagement. Your mission will be to proactively build strong, lasting relationships, understand our customers’ unique business needs, and advocate for their success within VeriFone. You will be responsible for resolving inquiries, providing expert guidance on product usage, troubleshooting technical issues, and identifying opportunities for customers to leverage additional VeriFone features and services.
This role is perfect for an empathetic problem-solver with excellent communication skills and a passion for technology. You will work autonomously from your home office, collaborating virtually with a dynamic team of customer success managers, technical support specialists, and product experts. We are looking for someone who is not only adept at reactive problem-solving but also proactive in identifying potential challenges and opportunities for customer growth. You will contribute to our knowledge base, provide feedback to product development, and continuously strive to enhance the overall customer experience. If you are eager to make a tangible impact, thrive in a remote work environment, and are committed to helping businesses succeed through innovative payment solutions, we encourage you to apply. This role offers significant potential for professional development and growth within a global technology leader, all while operating from the comfort and convenience of your home office in the Newnan Crossing area.
Key Responsibilities
- Serve as the primary point of contact for assigned customers, building strong, trusted relationships through virtual interactions.
- Proactively engage with customers to understand their business objectives and ensure they are maximizing their use of VeriFone products and services.
- Onboard new customers effectively, guiding them through initial setup, product adoption, and training remotely.
- Provide expert-level support, troubleshooting technical issues, and resolving customer inquiries efficiently and courteously via phone, email, and chat.
- Identify opportunities for customers to expand their usage of VeriFone solutions or adopt new features that align with their business goals.
- Collaborate seamlessly with internal teams, including sales, technical support, and product development, to address customer needs and ensure a cohesive experience.
- Document all customer interactions, feedback, and solutions accurately in our CRM system.
- Conduct regular check-ins and virtual business reviews to assess customer satisfaction and proactively address any concerns or anticipate future needs.
- Contribute to the creation and improvement of customer-facing resources, such as FAQs, tutorials, and best practices guides.
- Act as a customer advocate, escalating critical issues and providing valuable feedback to internal teams to drive product and service enhancements.
Required Skills
- 2+ years of experience in a customer success, account management, or technical support role, preferably in a SaaS or technology environment.
- Proven ability to build and maintain strong customer relationships in a remote setting.
- Excellent verbal and written communication skills with a professional, clear, and empathetic tone.
- Strong problem-solving abilities and a keen eye for detail when addressing customer challenges.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer support platforms.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote work setting.
- Comfortable with technology and able to quickly learn new software and complex payment systems.
- High school diploma or equivalent; Bachelor's degree preferred.
Preferred Qualifications
- Bachelor's degree in Business, Communications, IT, or a related field.
- Experience in the payments industry or with POS/e-commerce solutions.
- Familiarity with remote collaboration tools (e.g., Slack, Zoom, Microsoft Teams) and best practices for virtual teamwork.
- Experience working with a diverse, global customer base.
- Certifications in customer success or relevant technical domains.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance options.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Flexible remote work environment, allowing for a healthy work-life balance.
- Opportunities for continuous learning, professional development, and career advancement within a global company.
- Employee assistance program (EAP) and wellness initiatives.
- Access to a global network of innovative and supportive professionals.
- Virtual team-building events and company culture initiatives to keep you connected.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this remote Customer Success Agent role at VeriFone. Please ensure your application highlights your passion for customer advocacy and your ability to thrive in a remote work setting. We look forward to reviewing your application and potentially welcoming you to our team!