About Company
First Interstate Bank is a community banking organization committed to serving the financial needs of the communities we live and work in. With a legacy spanning over a century, we are proud to offer a full range of banking services, including checking and savings accounts, loans, wealth management, and cutting-edge digital banking solutions. In South Dakota, our roots run deep, and we are dedicated to fostering economic growth and supporting local initiatives. We believe in building lasting relationships with our customers and providing personalized service that goes beyond transactions. Our team members are at the heart of our success, and we empower them with the tools and support needed to thrive, whether in a branch or working remotely from the comfort of their home. We foster an inclusive culture where diversity is celebrated, and every team member feels empowered to make a difference. Join a team where your contributions are valued, and your career growth is a priority.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you thrive in a dynamic environment and possess exceptional communication skills? First Interstate Bank is excited to be seeking dedicated and enthusiastic individuals to join our team as a Customer Service Representative (Work From Home) in South Dakota. This pivotal role allows you to be the friendly and knowledgeable voice of our bank, assisting customers with their inquiries, resolving issues, and providing an outstanding banking experience—all from the convenience and comfort of your home office. You will play a crucial part in our mission to deliver personalized and efficient financial services.
As a Remote Customer Service Representative, you will be responsible for handling a wide array of customer interactions via phone, email, and chat. This includes assisting with account inquiries, transaction details, online banking support, debit card services, and general product information. We are looking for someone who can listen attentively, empathize with customer needs, and navigate our systems efficiently to provide accurate and timely solutions. Our comprehensive training program will equip you with all the knowledge and tools you need to succeed, ensuring you feel confident and supported in your role. You’ll work alongside a collaborative team, even while remote, benefiting from regular check-ins, team meetings, and continuous learning opportunities. This is more than just a job; it’s an opportunity to build a rewarding career with a company that values its employees and customers equally. If you’re ready to embark on a fulfilling career where you can make a tangible impact from anywhere in South Dakota, we encourage you to apply!
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate information and solutions.
- Assist customers with a variety of banking needs, including account management, transaction history, online banking support, and product education.
- Resolve customer complaints and issues effectively, escalating complex problems to the appropriate department when necessary.
- Document all customer interactions and resolutions accurately in the customer relationship management (CRM) system.
- Maintain a high level of product and service knowledge to address diverse customer questions and concerns.
- Adhere to all bank policies, procedures, and regulatory compliance requirements.
- Actively participate in ongoing training and development programs to enhance skills and knowledge.
- Contribute to a positive team environment through collaboration and support of colleagues, even in a remote setting.
Required Skills
- High School Diploma or GED.
- Minimum of 1 year of customer service experience (preferably in a call center or remote environment).
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with computers and ability to learn new software quickly.
- Ability to work independently and manage time effectively in a remote setting.
- A dedicated, quiet home workspace with reliable high-speed internet connection.
- Demonstrated empathy and a customer-first mindset.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience in the banking or financial services industry.
- Familiarity with CRM software and banking systems.
- Bilingual proficiency (English and Spanish) is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, including holidays and vacation.
- Opportunities for career advancement and professional development.
- Robust training program and ongoing support for remote employees.
- Employee assistance program.
- Flexible work-from-home schedule within operating hours.
- Home office setup reimbursement (conditions apply).
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant customer service experience and technical proficiencies. We look forward to reviewing your application!