About Company
Admiral Group is a leading UK-based financial services company, renowned for its innovative approach to car insurance, home insurance, travel insurance, and personal loans. Established in 1993, we’ve grown exponentially, now serving millions of customers across the UK and internationally. Our success is built on a foundation of fostering a supportive, inclusive, and rewarding work environment where every voice is heard and valued. With our headquarters proudly located in the vibrant heart of Cardiff, we are committed to making a positive impact, not just for our customers but also for our diverse workforce and the local community. We believe in nurturing talent, providing extensive training, and offering clear pathways for career progression. Join Admiral, and become part of a company that genuinely cares about your growth and well-being, where your contribution makes a real difference every day.
Job Description
Are you passionate about helping people and eager to kickstart a rewarding career in customer service within a dynamic and supportive environment? Admiral Group is excited to offer an exceptional opportunity for Customer Service Representatives to join our thriving team in Cardiff, Wales. We understand that relocating for work can be challenging, which is why we are pleased to offer comprehensive visa sponsorship and relocation support for eligible candidates who are ready to embrace a new adventure in the UK.
As a Customer Service Representative, you will be the friendly voice of Admiral, providing outstanding support to our valued customers across a range of our financial products. This role is more than just answering calls; it’s about building rapport, understanding customer needs, and offering effective solutions with empathy and professionalism. You’ll be instrumental in guiding customers through their insurance policies, assisting with renewals, processing amendments, and resolving queries, ensuring every interaction leaves them feeling valued and well-cared for. Our comprehensive training program will equip you with all the knowledge and skills you need to excel, regardless of your previous experience. You’ll learn about our products, systems, and our unique approach to customer care, setting you up for long-term success. If you’re looking for a role where you can genuinely make a difference, develop new skills, and grow your career within a company that champions its people, then this could be the perfect opportunity for you to join Admiral Group and begin your journey with us.
Key Responsibilities
- Engage with customers via phone, email, and online chat to provide exceptional service and support.
- Handle customer enquiries, provide accurate information regarding policies, and resolve issues efficiently and courteously.
- Process policy amendments, renewals, and other administrative tasks with precision.
- Actively listen to customer needs and identify opportunities to offer relevant products or services.
- Maintain high standards of professionalism and customer satisfaction in every interaction.
- Adhere to company policies, regulatory guidelines, and data protection requirements.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
- Collaborate effectively with team members and other departments to ensure a seamless customer experience.
Required Skills
- Excellent verbal and written communication skills in English.
- A genuine passion for helping people and delivering outstanding customer service.
- Strong problem-solving abilities and a proactive approach to challenges.
- Ability to work effectively in a fast-paced, target-driven environment.
- Basic computer literacy and ability to navigate multiple systems.
- Eligibility to live and work in the UK upon successful visa sponsorship.
Preferred Qualifications
- Previous experience in a customer service role (call centre, retail, or hospitality).
- Experience with CRM software or similar customer management systems.
- Proficiency in additional languages is a plus but not required.
- A demonstrable understanding of the financial services or insurance industry.
Perks & Benefits
- Comprehensive Visa Sponsorship for eligible candidates.
- Relocation assistance to support your move to Cardiff.
- Competitive salary and performance-related bonuses.
- Generous holiday allowance, increasing with service.
- Award-winning company culture focused on employee well-being.
- Extensive training and ongoing professional development opportunities.
- Clear career progression pathways within a growing global company.
- Pension scheme, share scheme, and private medical insurance options.
- On-site gym, subsidised canteen, and various discounts.
- Employee assistance program and mental health support.
How to Apply
If you are ready to embark on a fulfilling career with a company that values its people and provides exceptional support, we encourage you to apply! Please click on the application link below to visit our careers portal. You will be able to search for this specific role or similar customer service opportunities in Cardiff and submit your detailed application online. Ensure your CV highlights your communication skills and any relevant experience. We look forward to hearing from you!