About Company
JPMorgan Chase & Co. is a leading global financial services firm with operations worldwide. We are a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. With a legacy spanning over 200 years, we serve millions of customers and many of the world’s most prominent corporate, institutional, and government clients. Our commitment is to help clients, communities, and economies thrive, offering a diverse array of financial solutions and a supportive environment for our employees to grow and succeed. We are proud of our inclusive culture and our dedication to making a positive impact in the communities where we operate.
Job Description
Join JPMorgan Chase & Co., a globally recognized leader in financial services, where we are committed to helping our clients achieve their financial goals and aspirations. We are immediately hiring dedicated and passionate Customer Service Representatives to become an integral part of our vibrant team in Montbello, Denver. This is a unique opportunity to directly impact our customers’ daily lives, providing exceptional service and building lasting relationships within our community. At JPMorgan Chase, we believe in fostering a supportive and inclusive environment where every team member can thrive, grow, and contribute meaningfully. As a Customer Service Representative, you will be the friendly and knowledgeable voice of our bank, assisting customers with a wide array of banking services and inquiries. You will engage with individuals from diverse backgrounds, helping them navigate their accounts, understand our innovative products, and resolve any challenges they may encounter. This role requires a keen eye for detail, excellent communication skills, and a genuine desire to go above and beyond for our clients.
Our ideal candidate is someone who is eager to learn, adaptable, and possesses a strong commitment to service excellence. You’ll be trained on our cutting-edge systems and comprehensive product offerings, empowering you to provide accurate and efficient solutions. From assisting with online banking setup and mobile app functionalities to processing transactions and addressing account discrepancies, your role will be dynamic and rewarding. You will also be responsible for identifying opportunities to educate customers about additional services that could benefit them, such as savings accounts, credit cards, or investment options, without engaging in sales pressure tactics. This position is perfect for individuals looking to start or advance their career in the financial sector, offering a clear path for professional development and advancement within one of the world’s most respected financial institutions. We pride ourselves on creating a workplace culture that values collaboration, innovation, and continuous improvement. If you are passionate about helping people, enjoy solving problems, and are looking for a role where your contributions are recognized and valued, we encourage you to apply. We are looking for individuals ready to hit the ground running, bringing their energy and dedication to our Montbello branch and becoming a vital part of our local team. Your success is our success, and we provide all the tools and resources necessary for you to excel in this role and beyond.
Key Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and providing exceptional service via in-person interactions and phone calls.
- Assist customers with a variety of banking transactions, account maintenance, and inquiries regarding their checking, savings, and credit accounts.
- Accurately identify customer needs and effectively explain banking products and services, including digital banking tools and mobile applications.
- Proactively resolve customer complaints and issues, escalating complex problems to appropriate personnel when necessary.
- Maintain a comprehensive understanding of all bank products, services, and compliance regulations.
- Ensure all customer interactions and transactions are documented accurately and efficiently.
- Adhere to all company policies, procedures, and regulatory requirements.
- Collaborate with team members to achieve branch goals and enhance the overall customer experience.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking abilities.
- Demonstrated commitment to customer satisfaction and service excellence.
- Basic computer proficiency and ability to navigate various software applications.
- Ability to work effectively in a fast-paced and dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Previous customer service experience, ideally in banking or financial services.
- Familiarity with banking operations and financial products.
- Experience using CRM software or similar customer management systems.
- Bilingual proficiency (e.g., Spanish/English) is a plus.
- Associate’s or Bachelor’s degree in a related field.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based increases.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Tuition reimbursement and continuous learning opportunities.
- Employee assistance program and wellness initiatives.
- Opportunities for career advancement and professional development within a global organization.
- Access to exclusive employee banking benefits and discounts.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your resume and cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to the JPMorgan Chase & Co. family.