About Company
Enbridge Inc. is a leading North American energy infrastructure company, focused on the safe and reliable delivery of energy across Canada and the United States. We play a vital role in connecting people to the energy they need, whether it’s through our extensive pipeline network, natural gas distribution utilities, or rapidly growing renewable power generation facilities. With a steadfast commitment to operational excellence, innovation, environmental stewardship, and community engagement, Enbridge is dedicated to powering a cleaner, brighter future. We firmly believe that our sustained success is driven by our people – a diverse and talented team of professionals who are passionate about making a tangible difference in the energy landscape. Joining Enbridge means becoming an integral part of an organization that deeply values integrity, teamwork, continuous learning, and robust career development. We offer ample opportunities for professional growth and skill enhancement within a dynamic, essential, and evolving industry. We are proud of our safety record and our dedication to providing reliable service to millions.
Job Description
Are you a highly motivated and empathetic individual with a genuine passion for helping others and providing outstanding service? Enbridge is actively seeking dedicated Customer Service Representatives to join our dynamic team in Berwyn, Illinois. This is an exciting, full-time opportunity to become the frontline voice of a leading North American energy infrastructure company, directly impacting the satisfaction and trust of our valued customers. As a Customer Service Representative, you will be the primary point of contact for inbound inquiries via phone, email, and potentially chat, related to our comprehensive energy services, billing statements, account management, service requests, and general informational assistance. You will be tasked with listening attentively to customer needs, utilizing your excellent communication skills, active listening, and astute problem-solving abilities to address their concerns efficiently. Your responsibilities will include providing accurate and comprehensive information, guiding customers through various processes, and resolving issues with patience, professionalism, and a genuine desire to ensure a positive outcome. Your role is pivotal in ensuring every customer interaction is positive, builds lasting loyalty, and reinforces Enbridge’s unwavering commitment to exceptional service quality and customer care. We are specifically looking for individuals who thrive in a fast-paced, structured, yet supportive environment, possess a strong customer-centric approach, and are eager to contribute positively to a collaborative team that consistently prioritizes excellence in service delivery. Comprehensive, paid training will be provided to ensure your success in this role, equipping you with all the necessary knowledge, systems proficiency, and tools needed to confidently and effectively assist our diverse customer base. If you’re ready to embark on a rewarding career where your contributions are recognized, your professional growth is actively supported, and you play a direct role in connecting communities to vital energy, we strongly encourage you to apply today for this immediate opening. Join Enbridge and help us power a brighter, more sustainable future for our customers.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and other communication channels.
- Listen actively to customer concerns, identify root causes, and provide accurate, comprehensive solutions.
- Explain complex service details, billing information, and account options clearly and concisely.
- Process service requests, account updates, and address customer complaints with empathy and efficiency.
- Document all customer interactions accurately and thoroughly in the customer relationship management (CRM) system.
- Collaborate with internal departments to resolve escalated issues and ensure seamless customer experience.
- Maintain a high level of professionalism and positive demeanor during all customer interactions.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Continuously learn about new services, products, and system updates to provide up-to-date information.
Required Skills
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in a customer service role, preferably in a call center environment.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and ability to learn new software quickly.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Demonstrated empathy and a strong customer-centric approach.
Preferred Qualifications
- Associate's degree or some college coursework.
- Experience in the utilities, energy, or telecommunications industry.
- Familiarity with CRM software (e.g., Salesforce, Oracle Service Cloud).
- Bilingual proficiency (English/Spanish) is a plus.
- Ability to de-escalate difficult customer situations effectively.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company matching.
- Employee assistance program (EAP).
- Opportunities for career growth and professional development within Enbridge.
- Paid comprehensive training program.
- Supportive and collaborative work environment.
- Employee wellness programs and initiatives.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and relevant skills.