About Company
Hibbett Sports, Inc. is a leading athletic specialty retailer, operating over 1,000 stores primarily in small to mid-sized communities across 35 states. Founded in 1945, Hibbett has built a reputation for providing premium athletic footwear, apparel, and accessories from top brands like Nike, Jordan, adidas, and Under Armour. More than just a retailer, Hibbett is a community hub, deeply embedded in the local sports scene, offering expert advice and personalized service to athletes and enthusiasts alike. Our mission is to inspire and empower our customers through sport, fashion, and culture. We are committed to fostering an inclusive environment where passion for product meets unparalleled customer dedication. Joining Hibbett means becoming part of a team that values innovation, community engagement, and creating memorable experiences for every customer, both in-store and through our digital channels. We believe in growth, both for our business and for our associates, providing opportunities for professional development and a dynamic work culture.
Job Description
Are you a natural communicator with a passion for helping people and a love for sports and fashion? Hibbett Sports is seeking a dedicated and enthusiastic Customer Service Officer to join our remote call centre team, based out of our Hoover, Alabama operations. In this pivotal role, you will be the voice of Hibbett Sports, delivering exceptional service and support to our valued customers nationwide. This is an incredible opportunity to leverage your customer service expertise from the comfort of your home, while still being an integral part of a vibrant and growing retail company.
As a Remote Customer Service Officer, you will be on the front lines, responding to customer inquiries via phone, email, and chat regarding orders, product information, returns, and general assistance. Your primary goal will be to resolve issues efficiently, empathetically, and to the complete satisfaction of our customers, embodying the Hibbett brand’s commitment to excellence. We are looking for individuals who can think on their feet, demonstrate strong problem-solving skills, and maintain a positive and professional demeanor, even in challenging situations. You will play a crucial role in building customer loyalty and ensuring a seamless shopping experience for everyone who interacts with Hibbett Sports.
This role is perfect for someone who thrives in a fast-paced environment, possesses excellent organizational skills, and is adept at navigating multiple systems simultaneously. You’ll be provided with comprehensive training to become an expert on our products, policies, and systems, ensuring you have all the tools needed to succeed. While working remotely, you will be part of a supportive team, regularly engaging with colleagues and supervisors through virtual channels. Your contribution will directly impact our brand’s reputation and our ability to connect with our community of sports enthusiasts. If you are ready to make a significant impact, grow your career with a leading retailer, and bring your best self to work every day from your home office, we encourage you to apply and become a vital part of the Hibbett Sports family. Join us in delivering the ultimate customer experience, one interaction at a time!
Key Responsibilities
- Manage a high volume of inbound customer inquiries via phone, email, and chat regarding orders, products, services, and store policies.
- Accurately identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Resolve customer complaints and issues with professionalism and empathy, escalating complex problems to the appropriate department when necessary.
- Maintain comprehensive and accurate records of customer interactions and transactions in the CRM system.
- Provide expert information and guidance on Hibbett Sports products, promotions, and brand initiatives.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with internal teams to ensure customer satisfaction and continuous improvement of service processes.
- Adhere to company policies, procedures, and service standards at all times.
- Participate in ongoing training and development opportunities to enhance product knowledge and service skills.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a call center or retail environment.
- Excellent verbal and written communication skills with a clear, professional, and empathetic tone.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Reliable high-speed internet connection and a dedicated, quiet home workspace.
- Strong technical aptitude and comfort with computer systems and virtual communication tools.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience with e-commerce customer service.
- Familiarity with athletic apparel, footwear, and sports equipment.
- Bilingual proficiency (Spanish a plus).
Perks & Benefits
- Competitive salary and performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Generous employee discount on Hibbett Sports merchandise.
- Paid time off and company holidays.
- Opportunities for professional growth and career advancement.
- Supportive remote work environment with virtual team engagement.
How to Apply
If you are passionate about customer service and ready to join a dynamic team, please click on the application link below. You will be redirected to our careers page where you can submit your resume and complete our online application form. We look forward to reviewing your qualifications!