About Company
AdventHealth is a faith-based, not-for-profit healthcare system headquartered in Altamonte Springs, Florida. With a legacy spanning over a century, we are committed to extending the healing ministry of Christ by providing whole-person care—mind, body, and spirit—to every patient. Our network includes hospitals, urgent care centers, physician practices, and more across nine states, serving millions annually. In Deltona, AdventHealth Deltona stands as a pillar of community health, offering comprehensive medical services and a compassionate approach to care. Joining AdventHealth means becoming part of a diverse team dedicated to service, quality, and innovation, all while fostering an environment of belonging and growth. We believe in investing in our team members as much as we invest in our patients’ well-being, helping them build rewarding careers in a supportive and mission-driven environment.
Job Description
Are you a compassionate and articulate individual with a passion for helping others? AdventHealth Deltona is seeking a dedicated Customer Service Officer for a pivotal Call Center Role within our patient services team. In this dynamic and fast-paced environment, you will be the first point of contact for our patients and their families, providing crucial support and guidance through their healthcare journey. This role is far more than just answering phones; it’s about making a tangible difference in people’s lives every single day. You will be responsible for expertly navigating patient inquiries, scheduling appointments, assisting with billing questions, and providing essential information about our services with a friendly and professional demeanor. Our ideal candidate thrives on problem-solving, possesses exceptional communication skills, and remains calm and empathetic under pressure. You will play a vital role in ensuring a seamless and positive experience for everyone who connects with AdventHealth, upholding our commitment to whole-person care. This position offers a unique opportunity to contribute to a leading healthcare organization, grow your professional skills, and be a crucial link in our mission to provide high-quality, compassionate care to the Deltona community and beyond. If you are looking for a challenging yet rewarding career where your service directly impacts patient well-being, we encourage you to apply and become a valued member of the AdventHealth family. Your ability to provide clear, concise, and caring assistance will directly contribute to our patients’ peace of mind and satisfaction, embodying our values of love, service, and excellence.
Key Responsibilities
- Serve as the primary point of contact for patients and their families via phone, providing exceptional customer service.
- Respond promptly and accurately to patient inquiries regarding appointments, billing, insurance, and general services.
- Effectively de-escalate challenging situations with empathy and professionalism, ensuring patient satisfaction.
- Schedule, reschedule, and confirm patient appointments using our electronic health record (EHR) system.
- Provide clear and concise information about AdventHealth services, locations, and procedures.
- Document all patient interactions thoroughly and accurately in the designated systems.
- Collaborate with clinical and administrative teams to resolve complex patient issues.
- Adhere strictly to HIPAA guidelines and maintain patient confidentiality at all times.
- Continuously learn and adapt to changes in healthcare policies, procedures, and service offerings.
Required Skills
- Minimum of 1 year of experience in a customer service or call center environment.
- Exceptional verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Demonstrated empathy and patience when interacting with diverse callers.
- Proficiency in basic computer applications and the ability to learn new systems quickly.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate’s or Bachelor’s degree in a relevant field.
- Bilingual proficiency (English/Spanish).
- Previous experience in a healthcare or medical office setting.
- Familiarity with electronic health record (EHR) systems.
- Experience handling high call volumes in a fast-paced environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 403(b) retirement plan with company matching contributions.
- Generous paid time off (PTO) and holiday schedule.
- Opportunities for professional development and career growth within a large healthcare system.
- Tuition reimbursement program for eligible employees.
- Employee assistance program (EAP) for mental health and well-being.
- Wellness programs and resources to support a healthy lifestyle.
- Discount programs for various services and products.
How to Apply
To apply for this rewarding opportunity and become a part of the AdventHealth team, please click on the application link below. We look forward to reviewing your qualifications and learning how you can contribute to our mission of extending the healing ministry of Christ.