About Company
PNC Bank is one of the largest diversified financial services institutions in the United States, providing retail and business banking; residential mortgage banking; specialized services for corporations and government entities, including corporate banking, real estate finance and asset-based lending; wealth management; and asset management. With a strong commitment to its customers and communities, PNC fosters a culture of innovation, integrity, and customer-centricity. We are dedicated to helping individuals, families, and businesses achieve their financial goals through exceptional service and leading-edge solutions. At PNC, we believe that our employees are our greatest asset, and we invest in their growth and well-being, creating a supportive and dynamic environment where everyone can thrive.
Job Description
As a Remote Customer Service Executive at PNC Bank, you will be the frontline voice of our institution, embodying our commitment to exceptional client satisfaction from the comfort of your home office. This vital role involves assisting customers with a wide range of inquiries related to their banking products and services, including account information, transactions, online banking support, and problem resolution. You will utilize your excellent communication skills and comprehensive product knowledge to provide accurate, timely, and empathetic support, ensuring a positive and seamless experience for every interaction. This is more than just answering calls; it’s about building trust, providing solutions, and strengthening relationships with our valued customers. You will operate within a dynamic and supportive remote environment, leveraging advanced tools and technologies to deliver best-in-class service while adhering to strict compliance and security standards. We are looking for individuals who are self-motivated, adaptable, and passionate about making a tangible difference in customers’ financial lives, providing them with the peace of mind that comes from reliable and expert financial guidance. Join a team where your contributions are valued, and your career growth is prioritized, all from the flexibility of a remote setup.
Key Responsibilities
- Provide outstanding customer service through various channels (phone, chat, email) in a remote setting, ensuring a consistently high level of professionalism and empathy.
- Resolve customer inquiries, issues, and complaints efficiently and professionally, escalating complex cases to appropriate departments when necessary.
- Educate customers on PNC Bank's products, services, and digital tools, guiding them through online platforms and mobile applications.
- Process routine transactions, such as transfers, payments, and account updates, with accuracy and adherence to security protocols.
- Identify opportunities to enhance customer relationships and promote relevant banking solutions that meet their financial needs and goals.
- Adhere strictly to all banking regulations, compliance standards, and internal policies, including those related to data privacy and security.
- Maintain accurate and detailed records of all customer interactions and transactions within our CRM system.
- Participate actively in ongoing training and development programs to enhance product knowledge, service skills, and compliance understanding.
- Collaborate effectively with team members and supervisors in a virtual environment to continuously improve remote service delivery and foster a positive team culture.
Required Skills
- Minimum of 1 year of experience in a customer service role, preferably in a remote or contact center environment.
- Excellent verbal and written communication skills with a professional, clear, and empathetic demeanor.
- Strong problem-solving abilities and a keen attention to detail, capable of resolving complex issues independently.
- Proficiency in navigating multiple computer applications and systems simultaneously while maintaining customer focus.
- Ability to work independently and manage time effectively in a remote work setting, demonstrating self-discipline and reliability.
- High-speed internet connection and a dedicated, quiet home workspace free from distractions.
- Flexibility to work various shifts, including evenings, weekends, and holidays, as business needs require.
- High school diploma or GED equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience in the financial services or banking industry, with knowledge of banking products and regulations.
- Familiarity with CRM software (e.g., Salesforce) and virtual communication tools (e.g., Microsoft Teams, Zoom).
- Proven ability to de-escalate difficult customer situations and turn negative experiences into positive outcomes.
Perks & Benefits
- Competitive salary and performance-based incentives designed to reward your contributions.
- Comprehensive health, dental, and vision insurance plans for you and your family.
- 401(k) retirement plan with generous company match to help secure your financial future.
- Paid time off, including vacation, sick leave, and company-recognized holidays.
- Extensive opportunities for career growth and professional development through internal training programs and tuition reimbursement.
- Employee assistance program and wellness initiatives to support your overall well-being.
- Exclusive employee banking benefits and discounts on various PNC products and services.
- Supportive remote work environment with robust technical support and virtual team building activities.
How to Apply
Ready to embark on a rewarding career from the comfort of your home? Join PNC Bank and be a part of a team dedicated to exceptional service. Click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning more about how your skills and passion for customer service can contribute to the PNC Bank team.