About Company
DBS Bank is a leading financial services group in Asia, with a presence in 19 markets. Headquartered and listed in Singapore, DBS is at the forefront of leveraging digital technology to shape the future of banking, and has been recognised for its global leadership, being named ‘World’s Best Bank’ by Euromoney and Global Finance. We believe in making banking joyful and impactful for our customers and empowering our people to thrive. Join us as we continue to innovate and build a more sustainable future.
Job Description
Are you passionate about delivering exceptional service and thrive in an environment that values work-life integration? DBS Bank, a leading financial services group in Asia, is looking for a dedicated and empathetic Customer Service Executive to join our dynamic team in Singapore. This unique opportunity offers flexible working hours, allowing you to manage your personal commitments while contributing significantly to our customer success. As a Customer Service Executive, you will be the friendly voice and helpful hand for our valued clients, providing expert assistance and solutions across various banking products and services. You’ll engage with customers through multiple channels, including phone, email, and live chat, addressing inquiries, resolving issues, and ensuring a seamless and positive banking experience. This role is perfect for individuals who are self-motivated, customer-centric, and eager to grow within a progressive organization that champions flexibility and innovation. We empower our employees with the tools and training needed to excel, fostering an environment where your contributions are valued and your professional development is prioritised. Join us and be part of a team that’s redefining the future of banking, making it simpler, faster, and more intuitive for everyone.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information and solutions regarding banking products, services, and policies.
- Investigate and resolve customer complaints and issues, escalating complex cases to appropriate departments.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to enhance customer satisfaction and contribute to service improvement initiatives.
- Adhere to all regulatory compliance requirements and internal policies.
- Collaborate with team members to achieve departmental goals and uphold service standards.
- Educate customers on self-service options and digital banking tools.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Ability to empathise with customers and provide patient, clear guidance.
- Proficiency in using CRM software and other customer service tools.
- A positive attitude and a passion for customer satisfaction.
- Ability to work effectively in a fast-paced and dynamic environment.
- Adaptability to flexible shift schedules.
Preferred Qualifications
- Diploma or Degree in Business, Finance, or a related field.
- Previous experience in customer service, preferably within the banking or financial services industry.
- Proficiency in additional languages (e.g., Mandarin, Malay, Tamil) to serve a diverse customer base.
- Familiarity with banking products and services.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits package.
- Flexible working hours and shift patterns to support work-life balance.
- Opportunities for career advancement and professional development.
- Access to a wide range of training programs and e-learning resources.
- Staff banking benefits and preferential rates.
- Dynamic and supportive work environment with a strong team culture.
- Central office location with excellent public transport accessibility.
How to Apply
Interested candidates are invited to learn more about DBS Bank and apply for this exciting opportunity by clicking the link below. Please ensure your resume highlights your customer service experience and adaptability to flexible work arrangements.