About Company
Walmart is a global leader in retail, dedicated to helping people save money so they can live better. With a vast network of stores and a strong online presence, we serve millions of customers daily, offering a wide range of products at everyday low prices. Our commitment extends beyond just providing goods; we are deeply invested in the communities we serve, fostering a culture of diversity, inclusion, and opportunity for our associates. At Walmart, you’ll find a supportive environment where you can grow your career, develop new skills, and make a tangible difference in the lives of our customers. Join a team that values hard work, customer satisfaction, and continuous improvement, and be part of an organization that impacts local economies and provides essential services to families. We pride ourselves on our inclusive culture and our ability to provide a stepping stone for career development, making us more than just a place to shop – we’re a place to build a future.
Job Description
Are you looking to kickstart your career in a dynamic, customer-focused environment? Walmart in Seaford, DE, is seeking an enthusiastic and motivated Customer Service Clerk for an entry-level, full-time position. This is an incredible opportunity to join a world-renowned retail leader and become the friendly face that our customers rely on. As a Customer Service Clerk, you will be at the heart of our store operations, providing exceptional service that makes every shopping trip a positive experience. You’ll be responsible for assisting customers with inquiries, processing transactions, resolving issues, and ensuring a tidy and welcoming front-end area. We believe in empowering our associates with the tools and training they need to succeed, and this role is perfect for someone eager to learn, grow, and contribute to a vibrant team. No prior experience is necessary – we’re looking for individuals with a positive attitude, excellent communication skills, and a genuine desire to help others. If you’re ready to embark on a rewarding career path with ample opportunities for advancement, and want to be part of a company that truly values its people, then we encourage you to apply! This role is vital to maintaining our reputation for excellent customer service and is a foundational step into the exciting world of retail management or specialized customer service roles within Walmart. You will be immersed in a fast-paced environment where every day brings new challenges and opportunities to make a real impact on our customers’ lives and your own professional journey.
Key Responsibilities
- Greet customers warmly and assist them with product location, inquiries, and purchase decisions.
- Process customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Handle customer returns, exchanges, and resolve complaints with a friendly and professional demeanor.
- Maintain cleanliness and organization of the front-end area, including checkout lanes and customer service desk.
- Assist with shelving and merchandising tasks as needed, ensuring products are well-stocked and visually appealing.
- Communicate effectively with other store associates and management to ensure seamless operations and a cohesive team effort.
- Adhere to all company policies, procedures, and safety guidelines to ensure a secure and efficient workplace.
- Provide information on store promotions, services, and loyalty programs to enhance the customer shopping experience.
- Support a positive and inclusive shopping environment for all customers, contributing to a welcoming atmosphere.
Required Skills
- Excellent verbal communication and interpersonal skills, with a genuine desire to help others.
- Ability to work effectively in a fast-paced, team-oriented environment, collaborating with colleagues.
- Strong problem-solving abilities and a customer-first mindset, always striving for customer satisfaction.
- Basic math skills for accurately handling transactions and managing change.
- Ability to stand for extended periods and lift up to 25 pounds occasionally, performing physical tasks as required.
- Willingness to learn and adapt to new procedures and technologies, embracing continuous improvement.
- High school diploma or equivalent educational background.
Preferred Qualifications
- Previous experience in a customer service or retail setting (even if informal or volunteer-based).
- Familiarity with Point-of-Sale (POS) systems and cash handling procedures.
- Bilingual proficiency (e.g., Spanish, Haitian Creole) is a plus, enhancing communication with a diverse customer base.
- Demonstrated ability to de-escalate difficult customer situations with patience and professionalism.
Perks & Benefits
- Competitive hourly wages, ensuring fair compensation for your hard work.
- Comprehensive health, dental, and vision insurance plans, prioritizing your well-being.
- 401(k) matching program to help you plan for your future financial security.
- Paid time off (PTO) and holiday pay, recognizing your need for rest and celebration.
- Associate discount card for purchases at Walmart and Sam's Club, saving you money on everyday essentials.
- Opportunities for career growth and professional development through extensive training programs.
- Access to educational assistance programs, including Live Better U, offering debt-free college degrees.
- A supportive, diverse, and inclusive work environment where every associate is valued and respected.
- Flexible scheduling options to help maintain work-life balance.
How to Apply
To apply for this exciting Customer Service Clerk – Entry Role, please click on the application link below. You will be redirected to Walmart’s official careers portal where you can search for this position or similar customer service opportunities in Seaford, DE, and submit your application online. We look forward to reviewing your qualifications and welcoming you to our team!