About Company
United Parcel Service (UPS) is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight, the facilitation of international trade, and the deployment of advanced technology to manage the world of business more efficiently. With a history spanning over a century, UPS is renowned for its reliability, extensive network, and commitment to innovation. Operating in over 220 countries and territories worldwide, we connect people and businesses, driving growth and enabling global commerce. Our success is built on a foundation of dedicated employees who uphold our values of integrity, teamwork, and customer focus. Joining UPS means becoming part of a dynamic team that values service excellence and offers significant opportunities for professional growth and development within a supportive and inclusive environment. We believe in investing in our people, providing comprehensive training and fostering a culture where every voice is heard and every contribution makes a difference.
Job Description
Are you a highly motivated individual with a passion for delivering exceptional service? UPS is actively seeking a dedicated Customer Service Associate to join our vibrant team in Leeds, England. In this pivotal role, you will be the first point of contact for our valued customers, providing crucial support and information to ensure their shipping and logistics needs are met with efficiency and accuracy. This isn’t just a job; it’s an opportunity to become an integral part of a world-renowned logistics network, where your efforts directly contribute to the seamless flow of goods and information globally. You will handle inquiries related to package tracking, service options, billing, and general customer support, resolving issues with professionalism and a problem-solving mindset. We are looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to upholding UPS’s reputation for outstanding customer care. You will play a key role in building and maintaining strong customer relationships, representing the UPS brand with every interaction. This role offers comprehensive training and a clear path for career progression within our global organization. If you are eager to embark on a rewarding career where you can make a tangible impact, we encourage you to apply today and become part of the UPS family in Leeds.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inquiries via phone, email, and potentially in-person interactions.
- Provide accurate information regarding package tracking, service options, delivery schedules, and international shipping regulations.
- Resolve customer complaints and issues promptly and professionally, escalating complex problems to the appropriate department when necessary.
- Process shipping orders, manage returns, and assist with billing inquiries, ensuring accuracy and compliance with company policies.
- Maintain detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
- Educate customers on UPS products, services, and self-service tools to enhance their overall experience.
- Collaborate effectively with internal teams, including operations and sales, to ensure seamless service delivery.
- Adhere to all company guidelines and service standards to consistently provide a high level of customer satisfaction.
- Proactively identify opportunities to improve customer service processes and contribute to team success.
Required Skills
- Proven experience in a customer service role, preferably within a fast-paced environment.
- Exceptional verbal and written communication skills with a clear, professional, and empathetic approach.
- Strong problem-solving abilities and a proactive attitude to anticipate and address customer needs.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work effectively both independently and as part of a diverse team.
- Excellent organizational skills and attention to detail.
- Resilience and patience when handling challenging customer interactions.
Preferred Qualifications
- Experience in the logistics, shipping, or transportation industry.
- Familiarity with CRM software and general office suites.
- Fluency in additional languages relevant to our customer base.
- A strong understanding of UPS services and products.
Perks & Benefits
- Competitive annual salary and performance-based incentives.
- Comprehensive health and wellness benefits package.
- Generous paid time off and holiday schedule.
- Extensive training and development programs.
- Opportunities for career advancement within a global company.
- Employee discount programs.
- A supportive and inclusive work environment.
How to Apply
To apply for this exciting Customer Service Associate position, please click on the application link below. You will be redirected to the UPS careers portal where you can submit your CV and complete the online application form. We look forward to reviewing your application and potentially welcoming you to our team!