About Company
Carvana is a trailblazer in the automotive retail industry, transforming the way people buy and sell cars. Founded on the principle of providing an exceptional, transparent, and seamless online car buying experience, we’ve revolutionized the traditional dealership model. From our iconic car vending machines to our nationwide delivery service, Carvana is committed to putting the customer first. Our culture is built on innovation, collaboration, and a relentless pursuit of excellence, empowering our team members to grow, make an impact, and be part of a rapidly expanding, forward-thinking organization. We value diversity in thought, background, and experience, believing it drives creativity and better solutions for our diverse customer base. Join Carvana and be part of a company that’s not just selling cars, but shaping the future of automotive retail.
Job Description
Are you a highly empathetic, solution-oriented individual with a global mindset? Carvana, a leading innovator in online automotive retail, is seeking a dedicated Customer Service Assistant to join our vibrant team in Phoenix, Arizona. This unique role is specifically designed to welcome and leverage the rich perspectives and experiences of international applicants who are authorized to work in the U.S. As a Customer Service Assistant, you will be at the forefront of our customer experience, providing world-class support and ensuring every Carvana customer enjoys a seamless and delightful journey from browsing to ownership. You will handle inquiries, resolve issues, and provide detailed information regarding Carvana’s innovative process, inventory, financing, and delivery services. We are looking for individuals who thrive in a fast-paced environment, possess exceptional communication skills, and are passionate about delivering an unparalleled customer experience. Your ability to connect with a diverse customer base, understand varied needs, and communicate clearly will be crucial. This role offers an incredible opportunity to grow your career within a dynamic, tech-driven company that values individual contributions and fosters a supportive, inclusive workplace. If you’re eager to make a tangible impact and bring your unique background to a company that’s redefining an industry, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for Carvana customers via phone, email, and chat, addressing a wide range of inquiries with professionalism and enthusiasm.
- Actively listen to customer concerns, identify root causes of issues, and provide effective, timely, and empathetic solutions.
- Navigate multiple systems and tools efficiently to access customer information, vehicle details, and company policies.
- Educate customers on Carvana's innovative car buying process, financing options, trade-in procedures, and vehicle delivery schedules.
- Collaborate with internal teams (e.g., logistics, underwriting, sales) to resolve complex customer issues and ensure a smooth customer journey.
- Maintain accurate and detailed records of customer interactions and resolutions within our CRM system.
- Proactively identify opportunities to improve the customer experience and contribute feedback to enhance Carvana's services and processes.
- Adhere to Carvana's service standards and quality guidelines in all customer interactions.
- Stay informed about new products, services, and policies to provide up-to-date and accurate information to customers.
Required Skills
- High School Diploma or equivalent.
- Minimum of 1 year of experience in a customer service, call center, or client-facing role.
- Exceptional verbal and written communication skills in English.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to empathize with customers and maintain a positive, professional demeanor under pressure.
- Proficiency with computers and comfort navigating various software applications simultaneously.
- Demonstrated ability to work effectively in a team-oriented environment.
- Authorization to work in the U.S. without requiring sponsorship.
Preferred Qualifications
- Bachelor's degree or equivalent experience.
- Fluency in additional languages (e.g., Spanish, French, Mandarin) is highly valued.
- Experience working with a diverse, international customer base.
- Previous experience in the automotive, e-commerce, or technology sectors.
- A track record of exceeding customer satisfaction targets.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based bonuses.
- Comprehensive medical, dental, and vision insurance.
- 401(k) with company match.
- Generous paid time off and holidays.
- Employee discount on Carvana vehicle purchases.
- Career development and growth opportunities within a rapidly expanding company.
- Engaging and inclusive company culture with regular team events.
- On-site amenities including modern office spaces and break areas.
How to Apply
If you are eager to contribute your unique skills and passion for customer service to Carvana, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application and learning how you can help us continue to redefine the car buying experience.