About Company
Travis Perkins plc is the UK’s largest distributor of building materials and a leading partner to the construction industry. With a rich history spanning over 200 years, we operate a diverse portfolio of businesses, including Travis Perkins, Wickes, Toolstation, and Keyline, serving trade professionals and DIY enthusiasts alike. We are committed to building a better future, both through the materials we supply and the people we employ. Our culture values integrity, collaboration, and continuous improvement, fostering an environment where colleagues can thrive and make a tangible impact. As a forward-thinking organisation, we are continually adapting to market changes and embracing new ways of working, including expanding our remote operations to better serve our diverse customer base across the nation. Join us and be part of a company that truly makes a difference in communities across the UK.
Job Description
Are you a seasoned Customer Relationship Manager with a passion for building lasting connections and a knack for thriving in a remote environment? Travis Perkins plc is seeking a dynamic and dedicated Customer Relationship Manager to join our newly expanded Remote Division. This pivotal role is designed for an individual who excels at cultivating strong client relationships from a distance, understanding their unique needs, and driving customer satisfaction and retention without the need for daily office presence. You will be instrumental in managing a portfolio of key accounts, acting as the primary point of contact for our valued customers, ensuring their experience with Travis Perkins is seamless, supportive, and consistently excellent.
This isn’t just about managing relationships; it’s about anticipating needs, resolving challenges proactively, and identifying opportunities for growth and deeper engagement. You will leverage modern communication tools and CRM systems to maintain high levels of interaction and service quality, becoming a trusted advisor and advocate for our customers within the company. We’re looking for someone who is self-motivated, highly organised, and possesses exceptional communication skills to foster strong rapport and trust remotely. You will be an expert at understanding customer pain points and translating them into actionable insights for internal teams, contributing directly to our service improvement and strategic growth. If you’re ready to make a significant impact by delivering unparalleled customer service and strategic account management from the comfort of your home office, while being an integral part of a leading UK company, we encourage you to apply and help us shape the future of customer engagement.
Key Responsibilities
- Develop and maintain strong, long-lasting relationships with a portfolio of key remote accounts, ensuring high levels of customer satisfaction.
- Serve as the lead point of contact for all customer account management matters, addressing inquiries and resolving issues efficiently and effectively.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives, proactively managing expectations.
- Clearly communicate the progress of monthly/quarterly initiatives, forecasts, and key account metrics to internal and external stakeholders.
- Forecast and track key account metrics, preparing regular reports on account status and health.
- Collaborate with internal teams including sales, operations, and product development to improve the entire customer experience.
- Identify and grow opportunities within existing accounts, ensuring retention and driving increased revenue through strategic engagement.
- Operate independently and proactively to manage your remote work environment and customer interactions effectively.
Required Skills
- Proven experience (3+ years) as a Customer Relationship Manager, Account Manager, or similar role, with demonstrated success in a remote or virtual setting.
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organisation and with external customers.
- Solid experience with CRM software (e.g., Salesforce, Microsoft Dynamics) and proficiency in MS Office Suite.
- Experience in delivering client-focused solutions based on customer needs and business objectives.
- Excellent listening, negotiation, and presentation skills, adaptable to various communication channels.
- Strong verbal and written communication skills, with an emphasis on clarity and professionalism.
- Ability to manage multiple projects and accounts concurrently while paying strict attention to detail and deadlines.
- Self-motivated with strong organisational and time-management abilities.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Familiarity with the building materials, construction, or a related trade industry.
- Certification in customer relationship management or account management best practices.
Perks & Benefits
- Competitive annual salary with a performance-based bonus scheme.
- Generous holiday allowance, increasing with length of service.
- Comprehensive pension scheme with employer contributions.
- Life assurance and optional private medical insurance.
- Employee assistance programme and wellbeing support.
- Exclusive colleague discounts across the Travis Perkins Group.
- Opportunities for professional development, training, and clear career progression pathways within a large, stable organisation.
- Full remote working setup support, including equipment and a dedicated budget for home office enhancements.
How to Apply
To apply for this exciting opportunity as a Customer Relationship Manager – Remote Division, please click on the application link below. You will be redirected to our careers portal where you can submit your CV and a compelling cover letter outlining your relevant experience, especially highlighting your success in building and maintaining customer relationships within a remote work capacity. We look forward to reviewing your application and learning how you can contribute to our team!