About Company
NANA Regional Corporation is a leading Alaska Native Corporation dedicated to enhancing the lives of its Iñupiat shareholders. Headquartered in Kotzebue, Alaska, NANA owns a diverse portfolio of businesses across various sectors including natural resources, government contracting, and commercial services. Our mission is to provide economic opportunities, protect and enhance Iñupiat culture, and ensure the well-being of our approximately 15,000 shareholders and their descendants. We operate with a deep commitment to our land, our people, and sustainable growth, impacting communities across Northwest Alaska and beyond. Joining NANA means becoming part of an organization that values heritage, innovation, and making a tangible difference in the lives of thousands. We foster an inclusive environment where talent thrives, and contributions are recognized, all while upholding the rich traditions and values of the Iñupiat people.
Job Description
Are you a seasoned Customer Relationship Manager with a passion for building lasting connections in a digital landscape? Do you thrive in leveraging technology to foster engagement and loyalty from afar? NANA Regional Corporation, a leading Alaska Native Corporation dedicated to enhancing the lives of its Iñupiat shareholders, is seeking a dynamic and strategic Customer Relationship Manager for our Remote Channel. In this pivotal role, you will be instrumental in developing, implementing, and optimizing strategies to cultivate and maintain strong relationships with our diverse customer base across various remote platforms and communication channels. You will lead efforts to understand customer needs, preferences, and behaviors through digital interactions, ensuring a seamless and positive experience that resonates with our values and commitment to the region.
This position requires a proactive individual who can effectively manage and grow customer relationships without the need for traditional in-person contact, utilizing advanced CRM systems, data analytics, and innovative communication tactics to drive satisfaction and loyalty. You will be responsible for mapping customer journeys in the remote context, identifying pain points and opportunities, and collaborating with internal teams to enhance services and offerings specifically tailored for our remotely engaged audience. Your expertise will directly impact our ability to communicate effectively, provide essential services, and ensure our shareholders feel connected and valued, regardless of their physical location within the vast NANA region or beyond.
This is a unique opportunity to contribute to a corporation that makes a tangible difference in the lives of thousands, operating from the heart of Northwest Alaska, with a significant portion of our stakeholders and customers residing in remote communities. We are looking for a visionary who can transform remote interactions into meaningful, long-term partnerships, aligning with NANA’s mission to provide economic opportunities and preserve our cultural heritage for future generations. If you are adept at turning data into actionable insights and possess exceptional interpersonal skills, even through a screen, we encourage you to apply and become a vital part of our dedicated team. This role is perfect for someone who is results-driven, technologically savvy, and deeply committed to customer success in a remote-first environment, contributing directly to the sustainable prosperity and well-being of our Iñupiat people.
Key Responsibilities
- Develop and execute comprehensive remote channel CRM strategies aligned with company objectives and customer needs.
- Manage and optimize customer journeys across digital touchpoints, including email, social media, web chat, and virtual events.
- Utilize CRM software to track customer interactions, manage data, and identify trends and opportunities for engagement.
- Analyze customer feedback and behavioral data to generate actionable insights and inform strategy adjustments.
- Collaborate with marketing, sales, and service teams to ensure consistent messaging and seamless customer experiences across all remote channels.
- Implement and oversee customer segmentation strategies for personalized communication and targeted campaigns.
- Develop and deliver training and best practices for remote customer engagement to relevant internal teams.
- Monitor remote channel performance metrics (e.g., retention rates, satisfaction scores, engagement levels) and report on key findings.
- Stay abreast of industry best practices and emerging technologies in remote customer relationship management.
Required Skills
- 3+ years of progressive experience in Customer Relationship Management, specifically within remote or digital channels.
- Proficiency with leading CRM software platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot).
- Strong analytical skills with the ability to interpret data and translate insights into strategic recommendations.
- Exceptional written and verbal communication skills, tailored for remote interactions.
- Demonstrated ability to develop and implement customer engagement strategies across digital platforms.
- Strong project management skills and ability to manage multiple priorities in a fast-paced environment.
- Self-motivated and able to work effectively independently in a remote setting.
- A deep understanding of customer lifecycle management and value creation.
Preferred Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
- Experience working with diverse customer bases or in community-focused organizations.
- Certification in CRM software (e.g., Salesforce Administrator).
- Familiarity with the cultural and economic landscape of Alaska Native communities.
- Experience with marketing automation tools and digital analytics platforms.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development and continuing education.
- Flexible remote work environment.
- Opportunity to make a significant impact within a mission-driven organization.
- A supportive and inclusive company culture that values heritage and community.
How to Apply
Interested candidates are encouraged to apply directly through our official careers portal. Please click on the application link below to submit your resume and cover letter, outlining your qualifications and experience relevant to this Customer Relationship Manager – Remote Channel position. We look forward to reviewing your application and learning how your expertise can contribute to NANA Regional Corporation’s success.