About Company
Alaska USA Federal Credit Union is one of the largest credit unions in Alaska and the Pacific Northwest, dedicated to providing exceptional financial services to its members. With a strong commitment to community and member satisfaction, Alaska USA empowers individuals and families to achieve their financial goals. We pride ourselves on a culture of service, integrity, and innovation, fostering a supportive environment for both members and employees. Join a team where your contributions truly make a difference in people’s lives.
Job Description
This role is integral to upholding Alaska USA’s unwavering commitment to outstanding member service, specifically within our rapidly expanding remote division. As a Customer Relationship Executive, you will be the vital link between our credit union and our valued members, serving as their trusted financial advocate, all from the comfort and convenience of your professionally equipped home office. You will be tasked with managing and cultivating a dynamic portfolio of member relationships, proactively identifying opportunities to deepen their engagement with Alaska USA, and providing expert, personalized advice on our comprehensive suite of products and services. This includes guiding them through various account types, lending solutions, investment opportunities, and the ever-evolving landscape of digital banking tools.
This position demands a proactive, highly empathetic, and exceptionally detail-oriented individual who not only thrives in a virtual environment but also possesses the discipline to independently manage their time and workload while consistently maintaining the highest standards of service delivery. You will leverage state-of-the-art communication technologies, including our robust CRM systems, secure video conferencing, and instant messaging platforms, to connect with members. Your goal will be to ensure every interaction is seamless, informative, and positive, thereby reinforcing their trust and loyalty in Alaska USA. Our remote team is meticulously structured for success, fostering strong connections through regular virtual meetings, continuous training programs, and collaborative projects, ensuring that despite geographical distances, you feel fully supported, integrated, and valued within our vibrant credit union culture. This is far more than a typical customer service role; it’s a dedicated pathway to building lasting financial relationships and profoundly contributing to our members’ financial well-being and success. If you are passionate about service, thrive on building connections, and are ready to make a significant impact from a remote setting, we encourage you to apply.
Key Responsibilities
- Manage and nurture a portfolio of remote member relationships, ensuring high levels of satisfaction and retention.
- Serve as the primary point of contact for complex member inquiries, providing accurate and timely solutions across various financial products and services.
- Proactively identify member needs and offer tailored financial solutions, including deposit accounts, loans, credit cards, and digital banking tools.
- Educate members on the benefits and features of Alaska USA products and services, guiding them through application processes as needed.
- Resolve member complaints and issues efficiently and empathetically, escalating to management when appropriate.
- Maintain meticulous records of member interactions and transactions within the CRM system.
- Adhere strictly to all credit union policies, procedures, and regulatory requirements.
- Participate in ongoing training and professional development to stay current with financial products and industry best practices.
Required Skills
- Excellent verbal and written communication skills.
- Proven experience in customer service, sales, or relationship management, preferably in a remote setting.
- Strong problem-solving abilities and a proactive approach to member needs.
- Proficiency in using CRM software and other digital communication platforms.
- Ability to work independently and manage time effectively in a home office environment.
- High level of empathy, patience, and a genuine desire to help others.
- Basic understanding of financial products and services.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience in a credit union or banking environment.
- Bilingual proficiency (especially Spanish) is a plus.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off (PTO) and holidays.
- 401(k) retirement plan with company match.
- Opportunities for career advancement and professional development.
- Employee assistance program and wellness initiatives.
- Dedicated remote work setup support and stipend.
- Supportive and collaborative virtual team environment.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to our careers portal where you can submit your resume and complete the application process. Please search for remote customer service or relationship roles.