About Company
Concentrix is a global leader in customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We are a team of 300,000+ diverse, talented, and passionate individuals across 40+ countries. At Concentrix, we believe that exceptional customer experiences are built by exceptional people. We foster an inclusive and dynamic environment where innovation thrives, and employees are empowered to grow their careers while making a tangible impact. We partner with clients across various industries, from technology and retail to healthcare and finance, delivering bespoke solutions that elevate their customer interactions. Join us and be part of a company that values your unique perspective and dedication, offering endless opportunities to shape the future of CX.
Job Description
Are you passionate about creating outstanding customer experiences and seeking a role that offers flexibility to fit your lifestyle? Concentrix is looking for an enthusiastic and dedicated Customer Experience Specialist to join our vibrant team in Chicago. In this pivotal role, you will be the voice of our clients, engaging with customers to resolve inquiries, provide solutions, and ensure every interaction leaves a positive and lasting impression. This isn’t just a job; it’s an opportunity to build a career where your communication skills and problem-solving abilities are highly valued.
We understand the importance of work-life balance, which is why we offer flexible scheduling options for this position. Whether you’re a morning person, prefer a mid-day shift, or need evenings free, we strive to accommodate various needs to help you succeed both professionally and personally. You’ll be part of a supportive team that thrives on collaboration and continuous learning, equipped with the latest tools and comprehensive training to excel. If you’re an empathetic communicator, a quick learner, and eager to make a difference in customers’ lives, we encourage you to apply. This role is ideal for individuals who are self-motivated, adaptable, and committed to delivering excellence in a dynamic customer service environment. Take the next step in your career with Concentrix and help us redefine customer satisfaction.
Key Responsibilities
- Engage with customers via phone, email, and chat to address inquiries, resolve issues, and provide accurate information efficiently.
- Act as a primary point of contact, ensuring a high level of customer satisfaction through professional and empathetic communication.
- Troubleshoot and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the CRM system.
- Educate customers on products, services, and policies, enhancing their understanding and maximizing their experience.
- Collaborate with team members and other departments to ensure seamless service delivery and continuous improvement.
- Adhere to company policies, procedures, and quality standards to uphold service excellence.
- Participate in ongoing training and development sessions to stay updated on product knowledge and service best practices.
- Meet or exceed individual and team performance metrics, including customer satisfaction, resolution time, and quality scores.
Required Skills
- Minimum of 1 year of experience in a customer service, call center, or client-facing role.
- Exceptional verbal and written communication skills with a professional and friendly demeanor.
- Strong active listening skills and the ability to empathize with customer needs.
- Proven problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using computer systems, CRM software, and navigating multiple applications simultaneously.
- Ability to work effectively in a fast-paced, dynamic environment.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience in a specific industry such as technology, telecommunications, or finance.
- Bilingual proficiency (English and Spanish, or other languages) is a plus.
- Familiarity with various customer support tools and technologies.
- Demonstrated ability to adapt to flexible work schedules and manage time effectively.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (PTO) and company-paid holidays.
- 401(k) retirement savings plan with company match.
- Extensive training and continuous professional development opportunities.
- Employee assistance programs and wellness initiatives.
- Flexible scheduling options to support work-life balance.
- Career advancement opportunities within a global organization.
- Vibrant and inclusive company culture.
How to Apply
Interested candidates are encouraged to apply directly through our career portal. Please click on the application link below to submit your resume and cover letter. Ensure your application highlights your customer service experience and your interest in flexible scheduling. We look forward to reviewing your application!