About Company
Lippert Components is a leading global manufacturer and supplier of highly engineered products and customized solutions for the recreational vehicle (RV), marine, automotive, commercial vehicle, and building products industries. With a strong commitment to innovation, quality, and exceptional customer service, Lippert drives progress in the industries it serves by providing a broad range of components, including chassis, axles, slide-outs, windows, furniture, and more. Our culture emphasizes personal growth, teamwork, and a dedication to making a positive impact on the lives of our team members, customers, and communities. We believe in empowering our employees to achieve their full potential and contribute to a collaborative, forward-thinking environment.
Job Description
Are you a natural problem-solver with a passion for helping people, all from the comfort of your home office? Lippert Components, a global leader in the manufacturing and supply of components for the RV, marine, and automotive industries, is seeking a dedicated Customer Care Specialist to join our dynamic Remote Channel team. In this pivotal role, you will be the frontline voice of Lippert, providing exceptional support and building lasting relationships with our valued customers. This is more than just answering calls; it’s about understanding needs, resolving challenges with empathy and efficiency, and ensuring every customer interaction leaves a positive, lasting impression. You’ll navigate a diverse range of inquiries, from product specifications and troubleshooting to order status and warranty claims, utilizing advanced digital tools and a comprehensive knowledge base. We are looking for someone who thrives in a fast-paced, virtual environment, possesses impeccable communication skills, and is committed to delivering world-class service that reflects Lippert’s dedication to innovation and customer satisfaction. You will be instrumental in maintaining Lippert’s reputation for excellence by delivering timely, accurate, and personalized assistance across various communication channels, including phone, email, and chat. Success in this role hinges on your ability to listen actively, diagnose issues quickly, and provide clear, actionable solutions, all while maintaining a positive and professional demeanor. As a remote team member, you will also be expected to demonstrate a high degree of self-motivation, organization, and a proactive approach to continuous learning and improvement. We offer comprehensive training, ongoing support, and opportunities for career growth within our expansive organization. If you’re tech-savvy, self-motivated, and eager to contribute to a growing company that values its team members, we invite you to apply and become an integral part of our remote success story, helping us drive customer loyalty and enhance the Lippert experience across our diverse product lines.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat within a remote setting.
- Diagnose and resolve product-related issues, technical problems, and service complaints efficiently and courteously.
- Provide accurate information regarding product features, specifications, availability, and warranty policies.
- Process orders, returns, exchanges, and warranty claims in accordance with company procedures.
- Document all customer interactions and resolutions accurately in the CRM system.
- Collaborate with internal departments (e.g., sales, technical support, logistics) to ensure seamless customer service.
- Maintain a comprehensive understanding of Lippert's product portfolio and industry trends.
- Identify opportunities for process improvements and contribute to enhancing the overall customer experience.
- Adhere to company policies and performance metrics, including response times and customer satisfaction scores.
Required Skills
- Minimum 2 years of experience in a customer service or support role, preferably in a remote environment.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency with CRM software and general office applications (e.g., Microsoft Office Suite).
- Ability to work independently and manage time effectively in a home-based setting.
- High-speed internet connection and a dedicated, quiet workspace.
- Strong empathy and a customer-centric mindset.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience in the RV, marine, or automotive industries.
- Familiarity with Salesforce or similar CRM platforms.
- Bilingual proficiency (English and Spanish preferred).
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Opportunities for professional development and career advancement.
- Employee assistance program.
- Product discounts and employee engagement activities.
How to Apply
Interested candidates are invited to apply directly through the provided application link. Please ensure your resume highlights your customer service experience and any relevant remote work expertise. We look forward to reviewing your application and potentially welcoming you to the Lippert team!