About Company
Synovus is a financial services company built on a foundation of strong relationships, local decision-making, and a deep commitment to serving our communities. With over 130 years of history, we’ve grown into a leading regional bank across the Southeast, yet we’ve never lost sight of the personal touch that defines us. We believe in empowering our team members to grow, innovate, and make a real difference in the lives of our customers. At Synovus, you’re not just an employee; you’re a valuable part of a team dedicated to integrity, excellence, and community well-being. We foster an inclusive environment where diverse perspectives are celebrated, and every voice is heard. Our mission is to provide an unmatched banking experience, offering personalized solutions that help individuals, families, and businesses achieve their financial aspirations. Join us and be part of an organization that values both professional success and personal fulfillment, making a tangible impact where it matters most.
Job Description
Are you a compassionate problem-solver with a knack for making people feel heard and valued? Do you thrive in a dynamic environment where you can help others achieve their financial goals, all from the comfort and convenience of your home office? Synovus is looking for a dedicated and enthusiastic Remote Customer Care Representative to join our growing team. This is an exciting opportunity to be the friendly voice of Synovus, providing exceptional service and support to our valued customers, right from your home base in Statesboro or the surrounding area. In this vital role, you will be the first point of contact for inquiries, guiding customers through a range of banking services, resolving issues, and ensuring a seamless and positive experience. We are committed to empowering our remote team members with the tools, training, and support needed to succeed. You’ll engage with customers primarily via phone, but also through email and chat, addressing questions about accounts, transactions, online banking platforms, mobile app functionalities, and much more. Your ability to listen actively, empathize with customer needs, and provide clear, concise, and accurate solutions will be absolutely crucial. This role is perfect for someone who is self-motivated, highly organized, tech-savvy, and genuinely enjoys helping others navigate their financial journey. You will play a pivotal part in upholding Synovus’s long-standing reputation for outstanding customer service, building trust, and fostering long-lasting relationships within our diverse customer base. We offer comprehensive, paid training that will equip you with all the necessary knowledge of our products, services, and systems, ensuring you’re fully prepared to handle all customer interactions with confidence and expertise. Beyond just answering questions, you will have the opportunity to identify customer needs and suggest appropriate Synovus solutions, contributing to both customer satisfaction and business growth. If you’re ready to embark on a rewarding career where your contributions are recognized, your professional growth is encouraged, and you can make a tangible difference from a flexible remote setting, we invite you to apply. Join a team that values innovation, community, and an unwavering commitment to our customers’ financial well-being.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, delivering best-in-class service.
- Provide accurate information and guidance on Synovus banking products, services, and online platforms.
- Troubleshoot and resolve customer issues efficiently and effectively, escalating complex matters when necessary.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Identify opportunities to enhance the customer experience and offer relevant Synovus solutions that meet their financial needs.
- Adhere strictly to all company policies, procedures, and regulatory requirements, including privacy standards and data security protocols.
- Actively participate in ongoing training and development programs to maintain up-to-date knowledge of products, services, and industry best practices.
Required Skills
- Excellent verbal and written communication skills with a clear and professional demeanor.
- Strong active listening, empathy, and problem-solving abilities.
- Proficiency with computer systems, CRM software, and the ability to navigate multiple applications simultaneously.
- High-speed, reliable internet connection (minimum 25 Mbps download/5 Mbps upload) and a dedicated, quiet home workspace.
- Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
- Minimum 1 year of experience in a customer service, call center, or client-facing role.
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Experience in the banking or financial services industry, particularly with consumer or small business accounts.
- Bilingual proficiency (e.g., Spanish, or other in-demand languages) to serve a diverse customer base.
- Experience with specific banking software or financial transaction platforms.
- Prior experience working in a remote or virtual team environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with robust company match.
- Generous paid time off (PTO) and paid holidays.
- Remote work flexibility with company-provided equipment (computer, monitor, headset, etc.).
- Opportunities for professional development, continuous learning, and career advancement within Synovus.
- Employee assistance program and robust wellness initiatives.
- Tuition reimbursement program for continued education.
How to Apply
To apply for this exciting remote opportunity, please click on the application link below. You will be redirected to our official careers portal where you can submit your detailed application and resume. We encourage you to highlight your customer service experience, your ability to thrive in a remote work environment, and your passion for helping others.