About Company
MercadoLibre is the largest e-commerce and fintech ecosystem in Latin America, empowering millions of users to buy, sell, and pay for goods and services online. Founded in 1999, we’ve grown into a technology powerhouse that connects people with what they love, creating opportunities for entrepreneurs and consumers across the region. With operations in 18 countries, our mission is to democratize commerce and financial services, building a more inclusive and sustainable digital economy. We are a dynamic, innovative, and rapidly expanding company, driven by a culture of collaboration, excellence, and a strong commitment to our users. Joining MercadoLibre means becoming part of a team that is shaping the future of digital experiences in Latin America, working on challenging projects that have a tangible impact on people’s lives.
Job Description
Are you passionate about helping people and thrive in a fast-paced, dynamic environment? MercadoLibre is seeking enthusiastic and dedicated Customer Care Representatives to join our growing team in Buenos Aires. In this vital role, you will be the friendly voice and helpful hand for our diverse user base, ensuring every interaction leaves them feeling valued and supported. Whether you’re assisting buyers with purchase inquiries, guiding sellers through listing processes, or resolving payment issues, your primary goal will be to deliver exceptional service and uphold MercadoLibre’s reputation for user-centric support.
We are looking for individuals who are not only problem-solvers but also proactive communicators, capable of understanding user needs and providing clear, concise solutions. This position offers flexibility, with opportunities for both Part-Time and Full-Time engagements, catering to varying schedules while ensuring comprehensive training and support for all team members. You will work within a collaborative team, contributing to a positive and high-performance culture, and have access to continuous learning and development opportunities to grow your career within MercadoLibre. If you have a knack for customer service, a desire to make a difference, and want to be part of a company that is constantly innovating, we encourage you to apply and help us continue building the best user experience in Latin America.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and comprehensive information.
- Resolve customer complaints and issues efficiently and effectively, escalating complex problems to the appropriate internal teams when necessary.
- Guide users through various platform features, including buying, selling, payment processes, and account management.
- Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
- Collaborate with other departments to ensure a seamless customer experience and consistent service delivery.
- Identify and escalate trends in customer feedback to management to contribute to continuous service improvement.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Educate customers on best practices for using MercadoLibre's platform to maximize their experience and satisfaction.
Required Skills
- Excellent verbal and written communication skills in Spanish.
- Strong active listening skills and empathy towards customer needs.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficiency in basic computer skills and navigating web-based applications.
- Problem-solving aptitude and a proactive approach to issue resolution.
- High level of patience, professionalism, and a positive attitude.
- Ability to work both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service, call center, or support role (at least 1 year).
- Familiarity with e-commerce platforms or online marketplaces.
- Proficiency in English or Portuguese (highly desirable).
- Experience with CRM software (e.g., Salesforce, Zendesk).
- High school diploma or equivalent; a college degree is a plus.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance plans.
- Flexible work schedules (for part-time roles) and potential for hybrid models.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and career growth within a leading tech company.
- Employee discounts on MercadoLibre and Mercado Pago products/services.
- Access to a dynamic and collaborative work environment.
- On-site amenities (gym, cafeteria, recreational areas) at our Buenos Aires office.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant customer service experience and language skills. We look forward to reviewing your application and exploring how you can contribute to our team at MercadoLibre!