About Company
Singtel is Asia’s leading communications technology group, providing a wide array of services including mobile, broadband, and TV to consumers, and ICT solutions to businesses. With a rich history spanning over 140 years, Singtel is at the forefront of innovation, connecting millions across Singapore and the region. We are committed to enriching lives and transforming businesses through cutting-edge technology and exceptional customer experiences. Join our diverse team and be part of a company that values innovation, integrity, and a passion for making a difference.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a dynamic environment where every day brings new opportunities to make a difference? Singtel, Singapore’s leading telecommunications company, is seeking enthusiastic and customer-focused individuals to join our team as a Full-Time, Entry-Level Customer Care Associate. This is an incredible opportunity for fresh graduates or individuals looking to kick-start their career in a vibrant industry, providing essential services to millions of customers.
At Singtel, we believe that exceptional customer service is at the heart of everything we do. Our Customer Care Associates are the friendly voices and helpful hands that connect our customers to the solutions they need, ensuring their experience with us is seamless and positive. You will be the first point of contact for inquiries, resolving issues, and providing information on our wide range of products and services, from mobile plans and broadband to digital solutions. We are not just looking for someone to answer calls; we are looking for individuals who can build rapport, empathize with customers, and represent the Singtel brand with professionalism and warmth.
This entry-level position offers comprehensive training designed to equip you with all the knowledge and skills required to excel. You will learn about our cutting-edge technologies, our diverse customer base, and the best practices in customer engagement. We are committed to your growth and development, providing a clear career path within our customer service department and beyond. If you’re eager to learn, possess excellent interpersonal skills, and are driven by a desire to help others, then this role is perfect for you. Join a team where your contributions are valued, your potential is nurtured, and your career can truly take off with Singapore’s most established telco. We foster a collaborative and supportive work environment, emphasizing teamwork and continuous improvement. You’ll be part of a diverse group of individuals all working towards a common goal: delivering unparalleled service. This role is crucial to our mission of connecting people and businesses, and you’ll play a vital part in maintaining our reputation for reliability and customer satisfaction. Bring your energy and positive attitude, and let’s build extraordinary customer experiences together.
Key Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolve customer issues and complaints efficiently and courteously, ensuring a positive experience.
- Educate customers on Singtel's products, services, and promotions, identifying opportunities to meet their needs.
- Document customer interactions and transactions accurately in the CRM system.
- Collaborate with internal teams to escalate and resolve complex customer issues.
- Adhere to company policies and procedures, maintaining a high standard of service quality.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and active listening skills.
- Ability to empathize with customers and maintain a professional demeanor under pressure.
- Basic computer proficiency and ability to navigate multiple systems.
- Problem-solving aptitude and a proactive approach to addressing customer needs.
- High school diploma or equivalent.
Preferred Qualifications
- Prior experience in a customer service-related role (e.g., retail, hospitality, volunteer work) is a plus.
- Proficiency in additional languages such as Mandarin, Malay, or Tamil to cater to a diverse customer base.
- Ability to adapt to a fast-paced and evolving work environment.
- A passion for technology and a willingness to learn about telecommunications products and services.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and dental insurance.
- Generous annual leave and sick leave.
- Extensive training and professional development opportunities.
- Clear career progression pathways within Singtel.
- Employee discounts on Singtel products and services.
- Vibrant and supportive work environment.
- Access to a range of employee wellness programs.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume is up-to-date and highlights your communication skills and enthusiasm for customer service. We look forward to reviewing your application!