About Company
At Bank of Hawaii, we believe in building strong relationships, not just with our clients, but with our community and our employees. For over 125 years, we’ve been a cornerstone of the Hawaiian islands, dedicated to serving the financial needs of individuals, families, and businesses. We pride ourselves on our deep local roots, our unwavering commitment to innovation, and a culture that values integrity, teamwork, and aloha. Join a company where your work genuinely makes a difference in the lives of people across Hawaii and where your professional growth is as important as our collective success. We’re embracing modern work models to ensure our team members have the flexibility to thrive, wherever they are in the islands, while continuing to provide exceptional service to our customers.
Job Description
Are you passionate about helping people and eager to deliver exceptional service from the comfort of your home? Bank of Hawaii is seeking a dedicated and empathetic Remote Customer Care Agent to join our dynamic team. In this pivotal role, you will be the friendly voice of Bank of Hawaii, assisting our valued customers with a wide range of inquiries, providing comprehensive solutions, and ensuring a seamless banking experience. This isn’t just a call center job; it’s an opportunity to build lasting trust, efficiently solve problems, and contribute directly to the financial well-being of our community, all while enjoying the flexibility and convenience of a remote work environment. You’ll handle incoming calls, emails, and chat requests, guiding customers through account management, online banking features, transaction inquiries, and various other banking services. Success in this role requires a blend of excellent communication skills, a proactive problem-solving mindset, and a genuine desire to go above and beyond for our customers. We provide comprehensive training to equip you with all the necessary knowledge and tools you’ll need to succeed, ensuring you feel confident, supported, and ready to make an immediate impact as you embark on this rewarding journey with us. This role offers the unique opportunity to maintain a healthy work-life balance while making a significant and tangible impact. We are committed to fostering an inclusive and supportive remote work culture where every team member feels connected, valued, and empowered to reach their full potential.
Key Responsibilities
- Provide exceptional customer service via phone, email, and chat channels, addressing inquiries and resolving issues efficiently and courteously.
- Assist customers with banking transactions, account information, online banking support, mobile banking troubleshooting, and product information.
- Identify customer needs and offer appropriate banking solutions or refer to specialized departments when necessary, ensuring a holistic customer experience.
- Maintain accurate and detailed records of all customer interactions, inquiries, and resolutions using internal CRM and ticketing systems.
- Adhere strictly to all banking regulations, company policies, and security procedures to protect sensitive customer information and maintain compliance.
- Actively listen to customer concerns, demonstrating empathy, patience, and professionalism at all times.
- Participate in ongoing training and development programs to stay updated on new products, services, regulatory changes, and best practices.
- Maintain a quiet, secure, and productive home office environment conducive to remote work, free from distractions.
- Collaborate effectively with team members, supervisors, and other departments in a virtual setting to ensure seamless service delivery.
Required Skills
- Minimum of 1 year of customer service experience, preferably in a remote or high-volume call center setting.
- Excellent verbal and written communication skills in English, with a clear and professional phone demeanor.
- Strong active listening skills and a proven customer-centric approach to service delivery.
- Proficiency with computer systems, internet navigation, and standard office software (e.g., Microsoft Office Suite).
- Ability to troubleshoot basic technical issues related to remote work setup and software applications.
- Demonstrated problem-solving abilities, critical thinking, and meticulous attention to detail.
- Reliable high-speed internet connection and a dedicated, distraction-free home workspace.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Must be authorized to work in the U.S. without sponsorship.
Preferred Qualifications
- Experience in the banking or financial services industry.
- Familiarity with banking software or CRM systems (e.g., Salesforce).
- Bilingual proficiency (e.g., Tagalog, Japanese, Ilocano, Hawaiian) is a significant plus.
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Prior successful experience in a fully remote work capacity.
Perks & Benefits
- Comprehensive Medical, Dental, and Vision insurance plans.
- 401(k) Retirement Savings Plan with generous company matching contributions.
- Generous Paid Time Off (PTO) and company-paid holidays.
- Company-paid Life and Disability Insurance.
- Employee Assistance Program (EAP) for personal and professional support.
- Opportunities for career growth, professional development, and internal promotions.
- Remote work equipment provided (computer, headset, etc.) to ensure a productive home office.
- Exclusive employee banking benefits and financial wellness programs.
- Emphasis on work-life balance with a flexible remote schedule.
How to Apply
If you are ready to embark on a rewarding career with a company that values its employees and community, please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!