About Company
Admiral Group is a leading UK-based financial services company, specializing in car insurance, home insurance, travel insurance, and more. With a strong commitment to customer satisfaction and a vibrant company culture, we’ve grown from a small startup to one of the largest insurers in the UK, listed on the London Stock Exchange. Our success is built on valuing our people, fostering innovation, and always putting the customer first. We pride ourselves on creating a supportive and dynamic work environment where every employee can thrive and contribute to our ongoing success. Join Admiral, and you’ll be part of a team that’s passionate about making a difference, where your contributions are recognized, and your career development is genuinely supported.
Job Description
Are you a natural problem-solver with a passion for helping people? Do you excel at providing exceptional support from the comfort of your own home? Admiral Group is seeking enthusiastic and dedicated Customer Advisors to join our remote Helpdesk team, serving our valued customers across the UK. This is a fantastic opportunity to become an integral part of a multi-award-winning financial services company, known for its commitment to its people and its customers.
As a Remote Customer Advisor, you will be the first point of contact for our customers, providing essential support and guidance on a wide range of inquiries related to their insurance policies, account management, and digital services. Your primary goal will be to resolve issues efficiently, accurately, and with a friendly, empathetic approach, ensuring every customer interaction is positive and leaves them feeling valued. You’ll be supported by a robust training programme that equips you with all the knowledge you need to succeed, alongside continuous coaching and development opportunities.
This role is more than just answering calls; it’s about building trust, understanding customer needs, and offering effective solutions. You’ll be using cutting-edge technology to navigate systems, access information, and document interactions, all while upholding Admiral’s high standards of service. We believe in empowering our advisors to take ownership of customer issues, offering the autonomy to make decisions that best serve both the customer and the company. While working remotely, you’ll be part of a connected and supportive team, with regular virtual team meetings, collaborative tools, and management support ensuring you never feel isolated.
We are looking for individuals who are not just excellent communicators but also resilient, adaptable, and genuinely enjoy making a difference. If you’re self-motivated, have a quiet and dedicated home workspace, and are ready to embark on a rewarding career path with ample opportunities for progression within Admiral Group, then we encourage you to apply. This role offers the flexibility of remote work alongside the stability and career prospects of a leading employer. Join us and help us continue to deliver outstanding service that keeps our customers happy and loyal.
Key Responsibilities
- Provide first-class customer service via phone, email, and chat, addressing inquiries and resolving issues with professionalism and efficiency.
- Diagnose and troubleshoot customer problems related to policies, accounts, and digital platforms, offering clear and concise solutions.
- Accurately document all customer interactions and resolutions in our CRM system.
- Educate customers on product features, services, and self-service options to enhance their overall experience.
- Adhere to company policies, regulatory guidelines, and data protection standards.
- Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
- Continuously improve product knowledge and customer service skills through ongoing training and feedback.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in using computer systems and navigating multiple applications simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- A customer-centric approach with a genuine desire to help others.
- Resilience and patience when dealing with challenging customer situations.
- Reliable internet connection and a quiet, dedicated home workspace.
Preferred Qualifications
- Previous experience in a customer service, call centre, or helpdesk role (6+ months).
- Familiarity with insurance products or financial services.
- Experience with CRM software.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Generous annual leave allowance.
- Comprehensive private medical insurance.
- Pension scheme with employer contributions.
- Share scheme opportunities.
- Access to discounts on Admiral products and services.
- Employee assistance programme and well-being support.
- Extensive training and development programmes for career progression.
How to Apply
Ready to make a difference from home? If you’re a proactive and empathetic individual looking to join a supportive and forward-thinking company, we want to hear from you! Please click on the application link below to submit your CV and a brief cover letter outlining your experience and why you’re a great fit for this remote role at Admiral Group. We look forward to reviewing your application!