About Company
At GoDaddy, we’re passionate about empowering entrepreneurs worldwide. We believe in the power of small businesses and the dreamers behind them, providing them with the tools and support they need to build and grow their online presence. From domains and hosting to website builders and marketing tools, we help millions of everyday entrepreneurs kickstart and scale their ventures. We foster a vibrant, inclusive culture that encourages innovation, collaboration, and continuous learning. Our team members are not just employees; they are advocates for our customers, dedicated to providing exceptional service and making a tangible difference in their success stories. Join us in our mission to champion the small business of today and tomorrow.
Job Description
Are you a problem-solver with a passion for helping others succeed? Do you thrive in a dynamic, supportive remote environment? GoDaddy is seeking dedicated Customer Advisors to join our Remote Department. In this critical role, you will be the first point of contact for our valued customers, providing expert guidance and support across our comprehensive suite of products and services. From troubleshooting website issues and assisting with domain registrations to explaining hosting solutions and digital marketing strategies, you’ll empower entrepreneurs to navigate the digital world with confidence. This isn’t just a call center role; it’s an opportunity to build meaningful relationships, understand unique business challenges, and deliver tailored solutions that genuinely impact our customers’ growth.
Working remotely from your home office, you will be an integral part of a connected team, leveraging cutting-edge tools and resources to deliver world-class service. We value initiative, empathy, and a keen eye for detail. You’ll engage with customers primarily over the phone, but also via chat and email, becoming their trusted advisor. We offer extensive training to ensure you’re equipped with deep product knowledge and customer service best practices, setting you up for success from day one. If you’re looking for a role where you can make a real difference, grow your skills, and be part of a forward-thinking company that champions small businesses, then this is the perfect opportunity for you. We are committed to maintaining a positive and productive remote work culture, offering regular check-ins, team collaboration tools, and opportunities for professional development. Your success is our success, and together, we’ll help entrepreneurs thrive.
Key Responsibilities
- Provide exceptional customer service and technical support to GoDaddy customers via phone, chat, and email.
- Troubleshoot and resolve customer inquiries related to domain names, web hosting, website builders, email, and other GoDaddy products.
- Guide customers through product features, setup processes, and common technical issues.
- Identify customer needs and recommend appropriate GoDaddy products and services to help them achieve their online goals.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a high level of product knowledge and stay updated on new releases and features.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Contribute to a positive and collaborative remote team environment.
Required Skills
- Minimum 1 year of experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to empathize with customers and de-escalate challenging situations.
- Proficiency in navigating multiple software applications and CRM systems.
- Reliable high-speed internet connection and a dedicated, distraction-free home workspace.
- Basic understanding of web technologies (e.g., domains, hosting, email).
Preferred Qualifications
- Experience with web hosting, domain management, or website builder platforms.
- Familiarity with digital marketing concepts for small businesses.
- Previous experience working in a remote customer support environment.
- Associate’s degree or higher in a relevant field.
- Ability to quickly learn and adapt to new technologies and product updates.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and company holidays.
- Generous employee discount on GoDaddy products.
- Extensive paid training and continuous professional development opportunities.
- Access to a wide range of learning resources and internal career growth paths.
- Work from the comfort and convenience of your home.
- Supportive and collaborative remote team culture.
How to Apply
Click on the link below to apply for the job.