About Company
Vodafone is a global leader in telecommunications, connecting millions of people and businesses across the world. With a rich history of innovation, we’re dedicated to building a digital society that is inclusive and sustainable. We believe in the power of technology to transform lives, drive progress, and create a better future. Our mission is to connect for a better future, enabling digital transformation through our robust networks and services. We foster a diverse and inclusive environment where every employee can thrive, contribute their unique talents, and make a real impact. Join us in shaping the future of connectivity.
Job Description
Are you passionate about delivering exceptional customer service through digital channels? Do you thrive in a remote work environment, using technology to connect and assist customers? Vodafone is seeking a highly motivated and empathetic Customer Advisor to join our Remote Channel team, based virtually in Stoke-on-Trent, England. In this pivotal role, you will be the friendly voice and expert guide for our customers, helping them navigate our services, resolve queries, and get the most out of their Vodafone experience, all from the comfort and convenience of your home office.
As a Customer Advisor in our Remote Channel, you will engage with customers primarily through digital platforms such as chat, email, and social media, alongside occasional phone support. You’ll become an expert in Vodafone’s diverse product portfolio, including mobile, broadband, and value-added services. Your primary goal will be to provide timely, accurate, and personalized support, building strong relationships and ensuring every customer interaction is positive and leaves them feeling valued. This isn’t just about solving problems; it’s about anticipating needs, educating customers on new features, and actively listening to their feedback to help us continuously improve our service.
We’re looking for individuals who are natural communicators, possess an innate curiosity for technology, and demonstrate a genuine desire to help others. You’ll be comfortable with multitasking, managing several customer interactions concurrently, and maintaining high standards of quality and efficiency. While working remotely, you’ll be an integral part of a supportive team, benefiting from comprehensive training, continuous development opportunities, and regular virtual team meetings designed to keep you connected and engaged. This is an exciting opportunity to contribute to a world-leading brand, leverage cutting-edge tools, and advance your career in a flexible and dynamic setting. If you’re ready to make a difference in the lives of our customers and play a key role in our digital transformation journey, we encourage you to apply.
Key Responsibilities
- Respond to customer inquiries via chat, email, and social media with professionalism and efficiency.
- Provide expert advice on Vodafone products, services, and billing.
- Troubleshoot technical issues and guide customers through solutions.
- Identify opportunities to enhance the customer experience and promote relevant services.
- Maintain accurate records of customer interactions and resolutions.
- Adhere to company policies, procedures, and service level agreements.
- Contribute to a positive team environment through collaborative communication.
Required Skills
- Excellent written and verbal communication skills.
- Strong empathy and active listening abilities.
- Proficiency with digital communication tools and platforms.
- Ability to learn and adapt to new technologies quickly.
- Effective problem-solving and decision-making skills.
- Self-motivated with excellent time management in a remote setting.
- Resilience and a positive attitude under pressure.
Preferred Qualifications
- Previous experience in a customer service or contact center role, preferably remote.
- Familiarity with telecommunications products and services.
- Experience with CRM software and ticketing systems.
- A quiet, dedicated home office space with reliable internet connection.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive remote work setup support and technical equipment.
- Extensive training and ongoing professional development programs.
- Generous annual leave and company pension scheme.
- Employee discounts on Vodafone products and services.
- Access to health and wellbeing programs.
- Opportunities for career progression within a global organization.
How to Apply
Ready to connect with a world of opportunity? We encourage all qualified candidates to submit their application by clicking the link below. Please ensure your CV highlights your experience in customer service and remote work capabilities. We look forward to reviewing your application!