About Company
The Commonwealth Bank of Australia (CBA) is a multinational bank with operations across Australia, New Zealand, and beyond. While our primary focus has historically been in the Australasian region, our commitment to innovation and digital excellence extends globally, serving a diverse client base with cutting-edge financial solutions. We are a leading provider of integrated financial services, including retail, business and institutional banking, funds management, superannuation, insurance, and investment products and services. At CBA, we pride ourselves on our customer-centric approach, fostering a culture of integrity, collaboration, and continuous improvement. We believe in empowering our employees with the tools and environment they need to thrive, grow, and make a significant impact. Joining CBA means becoming part of a forward-thinking team dedicated to building the future of banking, leveraging technology to create seamless and secure experiences for our customers. Though primarily based in Australia, this opportunity represents our commitment to talent acquisition and operational support in key regions, ensuring our global infrastructure remains robust and responsive. Our vision is to excel at securing and enhancing the financial well-being of people, businesses and communities, and our IT Support teams are crucial in making this vision a reality by maintaining operational efficiency and technological resilience.
Job Description
Are you a proactive and customer-focused IT professional looking for an exciting opportunity to provide essential technology support? Commonwealth Bank of Australia is seeking a talented IT Support Specialist to join our team in Waipahu, Hawaii. In this vital role, you will be the first point of contact for our internal users, ensuring their technical issues are resolved efficiently and effectively. You’ll be instrumental in maintaining the smooth operation of our IT infrastructure, contributing directly to the productivity and success of our local operations. This position requires a blend of technical expertise, problem-solving skills, and excellent communication to support a dynamic and fast-paced environment. You will diagnose and resolve hardware, software, and network issues, manage user accounts, and provide comprehensive technical guidance. We are looking for an individual who is passionate about technology, eager to learn, and committed to delivering exceptional service. This is an incredible opportunity to apply your technical skills within a globally recognized financial institution, contributing to our operational excellence and enhancing our technology-driven services. Your work will directly impact our ability to serve our customers seamlessly and securely, reinforcing our position as a leader in financial services innovation.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral devices.
- Administer user accounts, permissions, and access rights in various systems (e.g., Active Directory, O365).
- Perform routine system checks, updates, and preventative maintenance to ensure optimal performance.
- Document all support activities, resolutions, and configurations in the IT service management system.
- Escalate complex issues to appropriate senior IT staff or specialized teams when necessary.
- Assist with IT asset management, including inventory tracking and deployment of new equipment.
- Participate in IT projects, such as system upgrades, migrations, and new technology rollouts.
- Educate users on best practices for software usage, security protocols, and system functionality.
- Maintain a strong understanding of current and emerging technologies relevant to our operations.
Required Skills
- 2+ years of experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Proficiency in troubleshooting hardware issues (desktops, laptops, printers, mobile devices).
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with Active Directory for user and group management.
- Excellent communication and interpersonal skills, with a customer-service oriented approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving and analytical abilities.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant industry certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Knowledge of macOS and Apple device support.
- Basic understanding of virtualisation technologies (e.g., VMware, Hyper-V).
- Experience in a financial services or similarly regulated industry.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and continuous learning.
- Employee assistance program.
- Collaborative and supportive work environment.
- Access to state-of-the-art technology and tools.
- Wellness programs and employee discounts.
How to Apply
Interested candidates are encouraged to click on the application link below to apply directly through our careers portal. Please ensure your resume and cover letter highlight your relevant IT support experience and your passion for technology.