About Company
Commonwealth Bank of Australia (CBA) is a leading global financial services provider with a rich history spanning over a century, built on a strong commitment to its customers and the communities it serves. While our roots are firmly planted in Australia, our vision is global, aiming to set new benchmarks in banking excellence and innovation across all our operations. We believe in empowering our customers to achieve their financial goals through intuitive products, cutting-edge digital solutions, and, most importantly, exceptional, personalized service. At CBA, we foster a diverse, inclusive, and collaborative environment where every employee is valued, supported, and provided with continuous opportunities for professional growth and development. Joining our team means becoming part of an organization that prides itself on integrity, customer focus, and a forward-thinking approach to finance. We are dedicated to building a brighter financial future, one positive customer interaction and strategic partnership at a time, making a real impact on people’s lives.
Job Description
Are you passionate about helping people and eager to kickstart a rewarding career in financial services? Commonwealth Bank of Australia is seeking a dynamic and customer-focused Customer Service Representative to join our team in Downtown Kennesaw. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support, guidance, and solutions for a wide range of banking inquiries. You’ll have the opportunity to build meaningful relationships, address customer needs with empathy and efficiency, and contribute to a positive banking experience that reinforces trust and loyalty. We are looking for an individual who is not only a great communicator but also a proactive problem-solver, committed to upholding the highest standards of service and security. This position offers comprehensive training, a supportive team environment, and clear pathways for career advancement within a global financial institution. You will gain invaluable experience in various aspects of banking, from account management to digital banking support, while developing your professional skills in a highly regulated and customer-centric industry. If you thrive in a fast-paced setting, possess a keen eye for detail, and are dedicated to making a tangible difference in customers’ lives every day, we encourage you to apply and become a key part of our community-focused banking team.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via in-person, phone, and digital channels, providing accurate and timely information.
- Assist customers with a variety of banking transactions including deposits, withdrawals, transfers, and bill payments.
- Resolve customer issues and complaints efficiently and courteously, escalating complex problems to appropriate departments when necessary.
- Educate customers on Commonwealth Bank products and services, identifying opportunities to cross-sell or refer to specialists.
- Maintain up-to-date knowledge of banking products, services, policies, and regulatory requirements.
- Ensure compliance with all bank procedures and security protocols to protect customer information and assets.
- Process new account applications and update existing customer records with precision and confidentiality.
- Actively participate in team meetings and training sessions to enhance product knowledge and service skills.
- Contribute to a positive branch environment by collaborating effectively with colleagues and fostering strong customer relationships.
Required Skills
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-centric approach
- Proficiency in basic computer applications and ability to learn new software quickly
- High level of empathy and patience when dealing with diverse customer needs
- Ability to work effectively in a fast-paced team environment
- Exceptional attention to detail and accuracy in handling transactions
- Demonstrated reliability and strong work ethic
Preferred Qualifications
- Previous experience in a customer service role, preferably within banking or financial services
- Associate’s degree or higher in Business, Finance, or a related field
- Familiarity with banking software and CRM systems
- Bilingual proficiency (e.g., Spanish, as commonly spoken in the region)
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives
- Comprehensive health, dental, and vision insurance
- Paid time off (vacation, sick leave, and holidays)
- 401(k) retirement plan with company match
- Life and disability insurance
- Extensive training and professional development programs
- Opportunities for career advancement within a global organization
- Employee assistance program for personal and professional support
- Wellness programs and resources
How to Apply
Ready to make an impact? Click the application link below to submit your resume and cover letter. We look forward to reviewing your qualifications and welcoming you to the Commonwealth Bank family.