About Company
Mizuho Bank, Ltd. is one of Japan’s largest and most respected financial institutions, offering a comprehensive suite of banking, trust, and securities services to corporate, institutional, and individual clients around the world. As a core subsidiary of Mizuho Financial Group, we are committed to contributing to the prosperity of our customers and society. Our global network spans over 30 countries, connecting Japan with the world’s major financial centers. We pride ourselves on our client-centric approach, innovative solutions, and a culture that fosters integrity, diversity, and professional growth. At Mizuho, we believe in empowering our employees to achieve their full potential, providing them with the resources and support needed to excel in a dynamic and challenging financial landscape.
Job Description
Are you a highly motivated individual eager to kickstart your career in the financial services sector? Mizuho Bank, one of Japan’s leading financial institutions, is seeking enthusiastic and dedicated individuals to join our team as Collections Specialists. This is an incredible entry-level opportunity for those with no prior experience in collections, as we believe in nurturing talent and providing comprehensive training to ensure your success. As a Collections Specialist at Mizuho Bank, you will play a crucial role in maintaining positive customer relationships while supporting the bank’s financial health. You will be responsible for communicating with customers regarding their outstanding payments, providing solutions, and guiding them through various repayment options. Our approach is always empathetic and understanding, aiming to assist customers in managing their financial commitments effectively, rather than simply demanding payment.
At Mizuho Bank, we understand that managing personal finances can sometimes be challenging, and our Collections Specialists are at the forefront of providing support and guidance. This isn’t just a job; it’s an opportunity to make a real difference in our customers’ lives while safeguarding the bank’s assets. You will be part of a dedicated team that values collaborative problem-solving and ethical conduct. Your daily activities will involve engaging with customers through various channels, including phone calls and written correspondence, to discuss their account status and explore mutually beneficial solutions. We equip our specialists with cutting-edge tools and a robust training program that covers everything from financial regulations to advanced communication techniques. This role is perfect for someone who is detail-oriented, a natural communicator, and possesses an innate ability to build rapport. We are looking for individuals who are resilient, empathetic, and committed to upholding the highest standards of customer service and professional integrity. Your journey with Mizuho Bank will provide you with a solid foundation in the financial industry, opening doors to diverse career paths within our global organization. Join us and discover a career where your growth is our priority, and your contributions are truly valued.
Key Responsibilities
- Communicate professionally with customers via phone and written correspondence regarding overdue accounts.
- Listen actively to customers' situations and empathize while maintaining a professional approach.
- Negotiate and establish suitable repayment plans based on individual circumstances and bank policies.
- Accurately document all communication and actions taken on customer accounts.
- Adhere strictly to all internal policies, procedures, and regulatory requirements.
- Collaborate with team members and other departments to resolve complex customer issues.
- Continuously learn and stay updated on product knowledge, collection strategies, and compliance guidelines.
- Identify and escalate high-risk accounts or complex situations to senior specialists or management.
Required Skills
- Excellent verbal and written communication skills in Japanese.
- Strong interpersonal skills with an empathetic and patient approach.
- Ability to learn quickly and adapt to new processes and systems.
- Basic computer literacy, including proficiency with Microsoft Office Suite.
- High level of integrity, professionalism, and discretion.
- Strong problem-solving aptitude and decision-making skills.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Previous experience in a customer service-oriented role (e.g., retail, hospitality) is a plus, but not strictly required for direct collections.
- Knowledge of basic financial concepts or personal finance is advantageous.
- Proficiency in English is a plus, for potential interaction with diverse clientele or internal stakeholders.
Perks & Benefits
- Comprehensive training and professional development programs.
- Competitive salary and performance-based bonuses.
- Full social insurance (health, pension, employment, workers' accident compensation).
- Commuter allowance (transportation costs).
- Employee stock ownership plan.
- Paid time off and holidays.
- Access to Mizuho Bank's employee wellness programs.
- Career advancement opportunities within a global financial institution.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please ensure your resume and any supporting documents clearly highlight your communication skills and enthusiasm for starting a career in financial services. We look forward to reviewing your application!