About Company
Coles Group, a leading retail conglomerate, is renowned for its unwavering commitment to delivering exceptional value and service. While our roots are firmly planted in Australia, our philosophy of fostering vibrant communities and enriching lives through quality products and dedicated customer service transcends geographical boundaries. We believe in empowering our team members to make a real difference, offering an environment where growth, respect, and innovation are paramount. Joining Coles means becoming part of a diverse and inclusive family dedicated to setting industry standards and building lasting relationships with our customers. We are driven by a purpose to sustainably feed and improve the lives of all Australians, and our global outlook means we extend this spirit of service and excellence to every community we touch. We continuously strive to innovate our services and foster a culture where every team member feels valued and can contribute to our collective success. Our dedication to our people, our customers, and our communities underpins everything we do, making Coles Group a dynamic and rewarding place to build your career.
Job Description
Are you passionate about helping people and eager to kickstart your career in customer service? Coles Group is seeking enthusiastic and dedicated individuals to join our Customer Care team in Westside, Idaho Falls, for an immediate start. As a Customer Care Representative, you will be the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive experience with every interaction. This is more than just a job; it’s an opportunity to be the friendly voice and helpful hand that defines our brand’s commitment to excellence. You will play a crucial role in building customer loyalty, addressing concerns, and offering solutions with empathy and efficiency. Our ideal candidate is a natural problem-solver, a clear communicator, and someone who thrives in a fast-paced, supportive team environment. You’ll receive comprehensive training to equip you with all the knowledge and tools needed to succeed, regardless of prior experience. If you’re looking for a role where you can make an immediate impact and grow your professional skills, we invite you to apply. This position offers a chance to contribute to a globally recognized brand known for its community involvement and customer-first approach. We encourage a collaborative environment where new ideas are welcomed, and personal development is supported. Your daily contributions will directly impact customer satisfaction and contribute to our overarching goal of operational excellence and customer delight. Embrace the chance to grow with a company that values its employees and the communities it serves.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information and solutions to customer issues, escalating complex problems as needed.
- Maintain a high level of customer satisfaction by delivering empathetic and efficient service.
- Document customer interactions and transactions accurately in the CRM system.
- Identify and escalate priority issues to the appropriate internal teams.
- Educate customers on products, services, and company policies.
- Collaborate with team members to ensure a seamless customer experience.
- Proactively seek opportunities to improve customer service processes and outcomes.
Required Skills
- Excellent verbal and written communication skills.
- Strong active listening skills and ability to empathize.
- Proficiency in basic computer applications and quick learning of new software.
- Ability to work effectively in a fast-paced and team-oriented environment.
- Problem-solving aptitude with a customer-focused approach.
- High school diploma or equivalent.
Preferred Qualifications
- Previous experience in a customer service or call center role (even part-time).
- Familiarity with CRM software.
- Ability to adapt to changing situations and handle challenging customers with grace.
- Associate’s degree or some college coursework.
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee assistance program.
- Supportive and inclusive work environment.
- Employee discounts on select products and services.
- Paid training period to ensure your success.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit a resume and a brief cover letter outlining your interest in customer care and why you’d be a great fit for the Coles Group team. We look forward to reviewing your application and potentially welcoming you to our family!