About Company
Cognizant (NASDAQ: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in Teaneck, New Jersey, Cognizant is ranked among the best performing and most admired companies globally. We are driven by a passion for technology and a commitment to helping our clients succeed in a rapidly evolving digital landscape. Join us to be part of a team that is making a tangible impact on the future of business and technology.
Job Description
Are you a technology enthusiast with a knack for solving complex technical puzzles and a passion for helping others navigate the digital landscape? Cognizant Technology Solutions, a global leader in business and technology services, is actively seeking a highly motivated and skilled IT Support professional to join our dynamic team in Detroit, Michigan. In this pivotal role, you will be the first line of defense for our employees’ technical needs, ensuring seamless operation of systems, software, and hardware that drive our daily innovation. This isn’t just about fixing computers; it’s about empowering our workforce, enhancing productivity, and contributing directly to our mission of transforming clients’ businesses.
At Cognizant, we believe in fostering a collaborative and supportive environment where talent thrives. As an IT Support professional, you will be instrumental in maintaining the technological backbone of our operations, providing critical assistance across a broad spectrum of IT challenges. From troubleshooting network connectivity issues and resolving software glitches to assisting with hardware setups and guiding users through application functionalities, your expertise will be invaluable. You’ll engage with diverse teams, gaining exposure to various technologies and business processes, making every day a unique learning experience. This role demands a sharp analytical mind, excellent communication skills, and an unwavering commitment to delivering exceptional service. If you’re eager to grow your technical skills, work with cutting-edge solutions, and be a vital part of a forward-thinking global company, then this opportunity in Detroit is for you. Join us and help shape the future of technology while building a rewarding career where your contributions are recognized and valued.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, chat, and in-person for hardware, software, and network related issues.
- Perform diagnostic tests, troubleshoot problems, and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.
- Install, configure, and maintain operating systems (Windows, macOS), software applications, and drivers.
- Assist with user account management, including password resets, account lockouts, and permission modifications within Active Directory and other systems.
- Escalate complex technical issues to appropriate second-level support teams or specialized technicians when necessary.
- Document all support interactions, resolutions, and common issues in the ticketing system for knowledge base growth and trend analysis.
- Conduct hardware and software inventory management and assist with asset tracking.
- Provide basic network troubleshooting, including verifying connectivity, IP configuration, and VPN access.
- Educate users on best practices for software use, security protocols, and system maintenance.
- Participate in IT projects, including system upgrades, migrations, and new technology rollouts, as needed.
Required Skills
- 2+ years of experience in IT help desk or technical support role.
- Proficiency in troubleshooting Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP, VPN).
- Experience with Active Directory for user and group management.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-centric approach with a focus on delivering high-quality service.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate certification.
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira Service Desk).
- Knowledge of macOS and basic Linux troubleshooting.
- Experience with remote support tools and methodologies.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, and holidays).
- Life insurance and disability benefits.
- Employee assistance program.
- Professional development opportunities and training.
- Access to a wide range of learning platforms and certifications.
- Employee wellness programs.
- Performance-based bonuses and recognition programs.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter directly through the Cognizant careers portal. Please ensure your application highlights your relevant IT support experience and technical skills. We look forward to reviewing your application and potentially welcoming you to the Cognizant team!