About Company
Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in Teaneck, New Jersey, Cognizant is a global Fortune 500 company consistently ranked among the most admired companies in the world. We pride ourselves on fostering an inclusive and diverse workplace where talent is recognized, and careers are built. Join our team and be part of a company that is committed to making a tangible impact on the future of technology and business operations worldwide. We empower our associates to deliver exceptional service and drive innovation, contributing to the success of both our clients and our dynamic global community.
Job Description
Are you a highly motivated individual with a passion for helping others? Do you thrive in a fast-paced environment and possess excellent communication skills? Cognizant Technology Solutions is excited to announce an opening for a dedicated Customer Support Specialist to join our remote team, based out of El Paso, Texas. This is a fantastic opportunity to work from the comfort of your home while making a significant impact on our customers’ experience.
As a Customer Support Specialist, you will be the first point of contact for our valued clients, providing comprehensive assistance and resolving inquiries related to our diverse range of services and products. You will utilize your problem-solving abilities to troubleshoot issues, guide users through processes, and ensure a seamless and positive interaction. This role requires a blend of technical aptitude, empathy, and strong organizational skills to manage multiple customer interactions efficiently and effectively. We are looking for someone who is not just looking for a job, but a career where they can grow and develop within a supportive and innovative global company. You will be trained on our proprietary systems and given all the tools necessary to succeed, ensuring you are well-equipped to handle any customer scenario. This position plays a crucial role in maintaining high customer satisfaction and strengthening client relationships, directly contributing to Cognizant’s reputation for service excellence. If you are passionate about technology, dedicated to customer success, and eager to contribute to a leading global organization from your home office in El Paso, we encourage you to apply.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Diagnose and resolve technical and non-technical issues with accuracy and efficiency.
- Provide detailed information regarding products, services, and company policies.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary, ensuring timely follow-up.
- Maintain a high level of customer satisfaction through excellent service and communication.
- Participate in ongoing training and development to stay updated on product knowledge and service procedures.
- Adhere to company guidelines and best practices for data privacy and security in a remote work environment.
- Collaborate with team members and other departments to improve customer experience.
- Contribute to the continuous improvement of customer support processes and tools.
Required Skills
- High School Diploma or GED.
- Minimum 1 year of experience in a customer service or support role.
- Proven ability to work independently in a remote setting.
- Excellent verbal and written communication skills in English.
- Strong problem-solving and analytical abilities.
- Proficiency in using CRM software and other customer service tools.
- Reliable high-speed internet connection and a quiet, dedicated home workspace.
- Basic computer literacy and ability to navigate multiple applications simultaneously.
- Strong empathetic listening skills and a customer-first mindset.
Preferred Qualifications
- Associate's or Bachelor's degree in a relevant field.
- Experience with technical support or troubleshooting.
- Bilingual proficiency (English and Spanish) is a plus.
- Familiarity with various operating systems (Windows, macOS) and mobile devices.
- Previous experience working for a large, global organization.
- Certifications in customer service or related fields.
Perks & Benefits
- Competitive hourly wage with opportunities for performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company-paid holidays.
- 401(k) retirement plan with company match.
- Opportunities for career growth and professional development.
- Extensive training programs to enhance your skills.
- Employee assistance program.
- Work-from-home flexibility and support for a healthy work-life balance.
- Access to exclusive employee discounts and wellness programs.
How to Apply
Interested candidates are invited to click on the application link below to submit their resume and cover letter directly through our careers portal. Please ensure your resume highlights your customer service experience and any relevant remote work expertise. We look forward to reviewing your application!