About Company
The Coca-Cola Company is a total beverage company with products sold in more than 200 countries and territories. Our company’s purpose is to refresh the world and make a difference. We offer a diverse portfolio of sparkling soft drinks, water, sports drinks, juices, dairy, plant-based beverages, and more. We’re constantly transforming our portfolio, from reducing sugar in our drinks to bringing innovative new products to market. We believe in building a more sustainable future and making a positive impact on people’s lives, communities, and the planet. Join our team and be part of a global icon that brings refreshment and joy to billions worldwide, while driving forward with innovation and a commitment to excellence.
Job Description
Are you a problem-solver with a passion for technology and a knack for helping people? Coca-Cola is seeking a dedicated and enthusiastic IT Support Specialist to join our dynamic team, working remotely from the comfort of your home in Arlington, Texas. In this vital role, you will be the first point of contact for our employees, providing essential technical support and ensuring seamless operations across our various systems and applications. This isn’t just about fixing computers; it’s about enabling our global workforce to perform at their best, contributing to the success of one of the world’s most recognizable brands.
As a Work From Home IT Support Specialist, you will manage incoming support requests, troubleshoot technical issues related to hardware, software, network connectivity, and corporate applications, all while maintaining a high level of customer satisfaction. You’ll utilize your expertise to resolve issues efficiently, escalate complex problems when necessary, and document solutions for future reference. We’re looking for someone who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to continuous learning in the ever-evolving world of IT. This remote position offers the flexibility to work from home while being an integral part of a supportive and collaborative team. You will play a critical role in maintaining the productivity of our employees, empowering them with the tools and support they need to drive our business forward. If you’re ready to make a significant impact and grow your career with a global leader, we encourage you to apply today!
Key Responsibilities
- Provide first-line technical support to Coca-Cola employees for hardware, software, network, and system issues via phone, email, and chat.
- Diagnose and resolve technical problems efficiently, escalating complex issues to appropriate senior IT staff when necessary.
- Install, configure, and troubleshoot operating systems (Windows, macOS), productivity suites (Microsoft 365), and various corporate applications.
- Assist users with account management, password resets, and access permissions.
- Document all support interactions, resolutions, and troubleshooting steps in the ticketing system.
- Proactively identify and report recurring technical issues to improve overall system stability and user experience.
- Provide basic training and guidance to users on IT best practices and system functionalities.
- Maintain up-to-date knowledge of Coca-Cola's IT infrastructure, policies, and procedures.
- Ensure compliance with company security protocols and data privacy regulations.
Required Skills
- 2+ years of experience in IT Help Desk or technical support role.
- Proficiency in troubleshooting Windows and macOS operating systems.
- Strong knowledge of Microsoft 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
- Familiarity with network connectivity issues (Wi-Fi, VPN) and basic TCP/IP concepts.
- Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent verbal and written communication skills.
- Exceptional problem-solving and analytical abilities.
- Ability to work independently and manage time effectively in a remote work environment.
- Strong customer service orientation and interpersonal skills.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with Active Directory user and group management.
- Familiarity with remote desktop support tools.
- Knowledge of mobile device management (MDM) platforms.
- Prior experience working in a large corporate or global IT environment.
Perks & Benefits
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off (vacation, sick leave, holidays).
- Employee assistance program (EAP).
- Opportunities for professional development and career growth.
- Employee discounts on Coca-Cola products and partner services.
- Flexible work-from-home schedule.
- Life and disability insurance.
How to Apply
To apply for this exciting Work From Home IT Support opportunity with Coca-Cola, please click on the application link below. You will be redirected to our official careers page where you can submit your resume and complete the application process.