About Company
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting, and financial advisory services with clients in more than 20 industries. We are a global network of member firms in more than 150 countries and territories, bringing world-class capabilities and high-quality service to clients. At Deloitte, we believe in the importance of leadership at all levels. We foster a culture that is inclusive, gives individuals a sense of purpose, and provides opportunities for continuous learning, challenging experiences, and enriched career development. Our purpose is to make an impact that matters. Every day, we challenge ourselves to do what matters most for our clients, our people, and society. We serve clients across diverse industries, from innovative startups to Fortune 500 giants, helping them navigate complex challenges and achieve their strategic objectives. Joining Deloitte means becoming part of a team dedicated to excellence, innovation, and making a tangible difference.
Job Description
Are you a proactive problem-solver with a passion for client satisfaction? Do you thrive in a dynamic, collaborative environment where your contributions directly impact client success? Deloitte’s San Jose office is seeking a dedicated Client Support Specialist to join our thriving team. In this hybrid role, you will be at the forefront of our client relationships, providing essential support and ensuring a seamless experience for our diverse portfolio of clients. This isn’t just about answering questions; it’s about building trust, understanding needs, and delivering solutions that enhance our clients’ operations and their experience with Deloitte. You will serve as a critical point of contact, managing inquiries, troubleshooting issues, and escalating complex matters to specialized teams while maintaining clear and empathetic communication. Your ability to quickly grasp client requirements, coupled with your keen attention to detail, will be paramount in delivering the high-quality service that Deloitte is known for. This role offers an incredible opportunity to develop a deep understanding of professional services, collaborate with various internal teams, and grow your career within a world-class organization that prioritizes learning and development. If you are eager to contribute to a firm that values innovation, integrity, and client success, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for client inquiries, requests, and support issues, ensuring timely and effective resolution.
- Diagnose and troubleshoot client problems across various service areas (e.g., technical, operational, billing), escalating complex issues to appropriate internal teams with comprehensive documentation.
- Document all client interactions, issues, resolutions, and relevant information accurately in CRM and ticketing systems.
- Collaborate proactively with consulting teams, technical specialists, and other internal departments to ensure a cohesive and high-quality client experience.
- Conduct follow-ups with clients to ensure satisfaction and gather feedback on services provided.
- Contribute to the development and maintenance of client support knowledge bases and internal documentation.
- Identify trends in client inquiries and provide insights to leadership for continuous service improvement and proactive client engagement strategies.
- Assist in client onboarding processes, providing guidance and support to new clients.
- Adhere strictly to service level agreements (SLAs) and established support protocols.
- Participate in ongoing training and professional development to stay abreast of Deloitte's services, tools, and industry best practices.
Required Skills
- Exceptional verbal and written communication skills with a strong ability to articulate complex information clearly and concisely.
- Proven problem-solving and critical-thinking abilities to analyze issues and devise effective solutions.
- Proficiency in using CRM software (e.g., Salesforce) and ticketing systems.
- Strong interpersonal skills with a professional and empathetic client-first attitude.
- Excellent organizational skills and meticulous attention to detail.
- Ability to manage multiple priorities and work effectively under pressure in a fast-paced environment.
- Demonstrated ability to work collaboratively in a team setting and independently when required.
- Strong foundational understanding of technology and business operations.
Preferred Qualifications
- Bachelor's degree in Business Administration, Communications, Information Technology, or a related field.
- 1-3 years of experience in a client-facing support, help desk, or customer success role, preferably within professional services or a corporate environment.
- Familiarity with ITIL principles or other service management frameworks.
- Experience with Deloitte-specific client engagement platforms or tools.
- Bilingual proficiency (e.g., Spanish, Mandarin, Vietnamese) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement savings plan with generous company matching contributions.
- Ample paid time off (PTO), including vacation, sick leave, and company holidays.
- Industry-leading professional development and continuous learning opportunities through Deloitte University.
- Tuition reimbursement programs for career advancement.
- Employee assistance programs and comprehensive wellness initiatives.
- Performance-based bonuses and recognition programs.
- Parental leave and other family-friendly benefits.
- Hybrid work model promoting work-life integration and flexible scheduling.
- Opportunities to engage with diverse clients and cutting-edge projects within a global firm.
How to Apply
To apply for this exciting opportunity, please click on the application link below. You will be directed to Deloitte’s official careers portal where you can submit your resume and cover letter. Ensure your application highlights your experience in client support, problem-solving skills, and why you are a great fit for Deloitte in San Jose. Please note that only applications submitted through our official career portal will be considered.