About Company
RBC is one of Canada’s largest banks, and one of the largest in the world based on market capitalization. We are one of North America’s leading diversified financial services companies, providing personal and commercial banking, wealth management, insurance, investor services, and capital markets products and services on a global basis. At RBC, we are committed to helping our clients thrive and communities prosper. We believe in the power of ‘We’, recognizing that our collective strength comes from the diverse perspectives and talents of our people. With a rich history spanning over 150 years, RBC has grown to become a truly global force, yet our roots remain firmly planted in the communities we serve. We are dedicated to creating a workplace where everyone feels valued, respected, and empowered to reach their full potential. Joining RBC means becoming part of a team that is not only dedicated to financial excellence but also to making a positive impact on the lives of our clients and the broader community. Our Signal Hill branch embodies this spirit, serving as a vital hub for personal banking services within the vibrant Calgary community. We pride ourselves on fostering an inclusive environment where innovation is encouraged, and client satisfaction is paramount.
Job Description
Are you passionate about creating exceptional client experiences? Do you thrive in a dynamic, client-facing role where you can make a tangible difference? RBC is seeking a highly motivated and client-focused Client Experience Advisor to join our dedicated team at the Signal Hill branch in Calgary. As a Client Experience Advisor, you will be the first point of contact for many of our valued clients, playing a crucial role in building and maintaining strong relationships. You will provide comprehensive financial advice and solutions, addressing client needs ranging from everyday banking transactions to more complex financial planning discussions. This role is far more than just processing transactions; it’s about understanding client goals, proactively identifying opportunities to help them succeed financially, and connecting them with the right resources and specialists within RBC. You will be instrumental in educating clients on our innovative digital banking solutions, ensuring they have the tools and knowledge to manage their finances effectively. You will engage with clients in person, over the phone, and through digital channels, ensuring a seamless and positive experience across all touchpoints. This is an exciting opportunity to leverage your customer service expertise, develop your financial knowledge, and contribute to the growth and success of both our clients and RBC. If you are a natural communicator, problem-solver, and genuinely committed to putting clients first, we encourage you to apply and embark on a rewarding career journey with us.
Key Responsibilities
- Engage with clients in a friendly, professional, and proactive manner to identify their financial needs and provide appropriate solutions.
- Process a variety of banking transactions accurately and efficiently, including deposits, withdrawals, bill payments, and transfers.
- Educate clients on RBC's digital banking tools and services, assisting them with setup and usage.
- Actively listen to client concerns, resolve issues promptly, and escalate complex matters to appropriate specialists when necessary.
- Proactively identify opportunities to deepen client relationships by introducing relevant products and services, such as credit cards, investments, or lending solutions.
- Adhere to all operational policies, procedures, and regulatory requirements, maintaining confidentiality and integrity.
- Collaborate effectively with branch team members to ensure a cohesive and outstanding client experience.
- Maintain a strong understanding of RBC products, services, and current financial market trends.
- Assist clients with opening new accounts, setting up online banking, and general account inquiries.
Required Skills
- Minimum of 1 year of experience in a client service or customer-facing role.
- Proven ability to deliver exceptional customer service and build strong client relationships.
- Excellent communication skills, both verbal and written, with the ability to explain complex information clearly.
- Strong problem-solving and critical-thinking abilities.
- Proficiency with standard office software (Microsoft Office Suite) and comfort with learning new digital tools.
- Demonstrated ability to work effectively in a fast-paced, team-oriented environment.
- High level of integrity, ethical conduct, and discretion.
- Ability to handle cash and process transactions accurately.
Preferred Qualifications
- Post-secondary education in business, finance, or a related field.
- Experience in the financial services or banking industry.
- Knowledge of investment products, lending, and insurance.
- Fluency in additional languages relevant to the local community (e.g., French, Mandarin, Punjabi).
- Completion of industry-related courses (e.g., Canadian Securities Course).
Perks & Benefits
- Competitive annual salary with performance-based incentives.
- Comprehensive health, dental, and vision benefits package.
- Generous paid time off and holiday schedule.
- Defined contribution pension plan and employee share purchase program.
- Opportunities for career growth and professional development through RBC's extensive learning programs.
- Employee discounts on banking products and services.
- Inclusive and supportive work environment with a strong focus on diversity and belonging.
- Access to employee wellness programs and resources.
How to Apply
If you are passionate about delivering outstanding client experiences and are ready to contribute to a leading financial institution, we invite you to apply. Please click on the application link below to submit your resume and cover letter directly through the RBC careers portal. We appreciate all applications; however, only those selected for an interview will be contacted.