About Company
Econet Wireless Zimbabwe is the country’s leading telecommunications and technology company, dedicated to connecting people and businesses across Zimbabwe. Founded on the principle of providing innovative and accessible communication solutions, Econet has grown to become a cornerstone of the nation’s digital landscape. We offer a wide range of services including mobile network, broadband, financial technology, and digital lifestyle products. Our commitment extends beyond technology; we are deeply invested in the communities we serve, fostering growth, education, and digital inclusion. At Econet, we believe in empowering our employees and providing a dynamic environment where talent can flourish and make a tangible impact on millions of lives every day.
Job Description
Are you passionate about helping people? Do you possess excellent communication skills and a natural ability to connect with others? Econet Wireless Zimbabwe is looking for enthusiastic and driven individuals to join our vibrant team as Client Care Professionals. This is an incredible entry-level opportunity for those eager to kick-start their career in the dynamic telecommunications industry, even if you have no prior experience! We believe in potential and providing the right training to unlock it. As a Client Care Professional, you will be the first point of contact for our valued customers, playing a crucial role in ensuring their satisfaction and loyalty. You will engage with customers through various channels – phone, email, and chat – to answer queries, resolve issues, and provide comprehensive information about our products and services.
We are not just looking for someone to follow a script; we’re seeking empathetic problem-solvers who can listen attentively, understand customer needs, and go the extra mile to deliver exceptional service. You will receive comprehensive training on our systems, products, and customer service best practices, equipping you with all the tools necessary to succeed. This role offers a fantastic pathway for career growth within Econet, providing exposure to various aspects of our operations and fostering valuable professional development. If you are a quick learner, possess a positive attitude, and are committed to making a difference in the customer experience, we encourage you to apply and become a vital part of the Econet family. Join us in our mission to connect and empower Zimbabweans through world-class communication solutions!
Key Responsibilities
- Serve as the primary point of contact for customer inquiries via phone, email, and chat, providing timely and accurate information.
- Actively listen to customer concerns, identify root causes of issues, and provide effective, solutions-oriented assistance.
- Educate customers on Econet's range of products, services, and promotions, helping them make informed choices.
- Document customer interactions thoroughly and accurately in our CRM system.
- Collaborate with internal teams to escalate complex issues and ensure swift resolution.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Adhere to company policies and procedures, ensuring compliance with service standards.
- Continuously learn and adapt to new product offerings, system updates, and service protocols.
- Identify opportunities to enhance the customer experience and contribute to process improvements.
- Meet and exceed individual and team performance targets for customer satisfaction and service quality.
Required Skills
- Excellent verbal and written communication skills in English (proficiency in local languages is a plus).
- Strong interpersonal skills with a natural ability to build rapport and trust.
- High level of empathy and patience, with a customer-centric mindset.
- Ability to actively listen and comprehend customer needs and concerns.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Basic computer literacy and comfort with learning new software applications.
- Ability to work effectively in a fast-paced and dynamic team environment.
- High school diploma or equivalent.
- Reliable and punctual with a strong work ethic.
- A genuine desire to help others and contribute positively to customer satisfaction.
Preferred Qualifications
- Prior experience in a customer-facing role (e.g., retail, hospitality) is an advantage, but not required.
- Familiarity with telecommunications products and services.
- Proficiency in local languages such as Shona or Ndebele.
- Completed a customer service training program or certification.
Perks & Benefits
- Competitive entry-level salary with performance incentives.
- Comprehensive paid training program designed to equip you for success.
- Opportunities for professional development and career advancement within Econet Wireless.
- Access to a supportive and collaborative team environment.
- Health and wellness benefits.
- Employee discounts on Econet products and services.
- A chance to work with a leading technology company in Zimbabwe.
- Exposure to diverse customer challenges and innovative solutions.
How to Apply
To seize this exciting opportunity and embark on a rewarding career journey with Econet Wireless Zimbabwe, please click on the application link below. We look forward to receiving your application and learning more about how your passion for client care can contribute to our success.