About Company
Homewood Suites by Hilton Guelph, a proud member of the global Hilton family, offers exceptional hospitality in Guelph, Ontario, specializing in comfortable extended-stay experiences. Our success is built on a dedicated team that consistently delivers outstanding guest satisfaction. We cultivate an inclusive and supportive environment where diversity is valued, and individual contributions are celebrated. Committed to both our guests and our team members, we provide avenues for growth, learning, and a strong sense of belonging within a world-class organization. Join us in our mission to deliver superior service and maintain a pristine, welcoming atmosphere for everyone.
Job Description
Are you meticulous, reliable, and passionate about maintaining pristine environments? Homewood Suites by Hilton Guelph is actively seeking dedicated Cleaners, also referred to as Housekeepers or Room Attendants, to join our dynamic team. This role is ideally suited for individuals, including international workers, eager to build a stable and rewarding career in hospitality within a supportive and inclusive setting. As a Cleaner, you will be pivotal in ensuring our guest rooms, public areas, and facilities consistently meet Hilton’s rigorous standards of cleanliness and hygiene, directly enhancing our guests’ comfort and overall experience. We are steadfast in our commitment to fostering a workplace where diverse international talent can flourish, providing comprehensive support and a welcoming atmosphere for those establishing their careers in Canada. If you possess a keen eye for detail, a strong work ethic, and are driven to contribute positively to guest satisfaction, we strongly encourage your application. We pride ourselves on a diverse workforce and are ready to assist the right candidates in making Guelph their new home.
Key Responsibilities
- Clean and service assigned guest rooms and public areas according to established standards and procedures, including changing linens, making beds, and replenishing supplies.
- Thoroughly clean and sanitize bathrooms, including showers, toilets, sinks, and floors, ensuring all fixtures sparkle.
- Perform general cleaning duties such as vacuuming carpets, mopping hard floors, dusting furniture, fixtures, and surfaces.
- Empty trash receptacles, remove waste materials, and ensure proper disposal.
- Report any maintenance issues, safety hazards, or damaged items immediately to the housekeeping supervisor or front desk.
- Maintain the cleanliness and organization of work carts, storage closets, and equipment.
- Respond promptly and courteously to guest requests for additional supplies or services.
- Adhere strictly to all health and safety regulations, including proper use of cleaning chemicals and personal protective equipment.
- Collaborate effectively with team members, including front desk staff and maintenance, to ensure seamless guest service and operational efficiency.
Required Skills
- Ability to perform physical tasks such as bending, stooping, lifting (up to 20 kg), pushing, pulling, and standing/walking for extended periods.
- Strong attention to detail and a commitment to maintaining exceptionally high standards of cleanliness and hygiene.
- Reliable, punctual, and possessing a strong work ethic with a proactive attitude.
- Ability to work efficiently both independently and collaboratively as part of a diverse team.
- Basic verbal communication skills in English to understand instructions and interact with guests and colleagues.
- A positive and service-oriented attitude, always striving for guest satisfaction.
Preferred Qualifications
- Previous experience (6+ months) in cleaning, housekeeping, or a related role, preferably within a hotel or hospitality environment.
- Experience working in a diverse, multicultural environment and an understanding of different cultural norms.
- Ability to communicate in additional languages is considered a valuable asset, enhancing guest interaction.
- Familiarity with various cleaning chemicals, tools, and equipment commonly used in hospitality.
- High school diploma or equivalent educational background.
Perks & Benefits
- Competitive hourly wage with potential for performance-based increases and career advancement.
- Comprehensive health and dental benefits package for full-time employees, including vision care.
- Generous travel discounts and exclusive perks at Hilton properties worldwide.
- A supportive, inclusive, and welcoming work environment that values diversity and teamwork.
- Extensive ongoing training and professional development opportunities to enhance skills.
- Uniforms provided and laundered for convenience.
- Employee meal program during shifts.
- Access to an Employee Assistance Program (EAP) for personal and professional support.
How to Apply
Interested candidates who meet the qualifications are invited to apply directly through our official careers portal. Please click on the application link provided below to submit your resume and cover letter. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Homewood Suites by Hilton Guelph is an equal opportunity employer and committed to building a diverse and inclusive workplace for all.