About Company
Citigroup, a leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We are committed to fostering an inclusive and diverse workplace where every employee can thrive and contribute to our collective success. Join our team and be part of an organization dedicated to innovation, client satisfaction, and community betterment.
Job Description
Are you a highly motivated individual with a passion for helping others? Do you excel in communication and problem-solving? Citigroup is seeking dynamic and customer-focused individuals to join our team as Customer Support Specialists in our Olde Town, Arvada location. In this critical role, you will be the frontline voice of Citigroup, providing exceptional service and support to our valued customers. You will have the opportunity to make a tangible impact by addressing inquiries, resolving issues, and guiding customers through our diverse range of financial products and services. This position offers a fantastic opportunity to build a career within the financial services industry, providing a clear path for professional development and growth within a globally recognized institution. We are looking for individuals who are not only eager to learn but also committed to upholding Citigroup’s reputation for excellence and integrity. If you are ready to embark on a rewarding career where your contributions are valued and your potential is limitless, we encourage you to apply today!
Key Responsibilities
- Handle a high volume of inbound customer inquiries via phone, email, and chat, providing timely and accurate information.
- Act as the primary point of contact for customer issues, troubleshooting problems, and offering effective solutions related to banking products and services (e.g., accounts, credit cards, loans).
- Educate customers on various Citigroup products and services, identifying opportunities to enhance their banking experience.
- Accurately document all customer interactions and resolutions in the CRM system, ensuring compliance with company standards and regulatory requirements.
- Collaborate with internal departments to escalate complex issues and ensure a seamless resolution process for the customer.
- Adhere to all security and confidentiality protocols to protect customer information and maintain compliance with financial regulations.
- Proactively identify and suggest improvements to customer service processes and tools to enhance efficiency and customer satisfaction.
- Participate in ongoing training and development programs to stay updated on product knowledge, system enhancements, and industry best practices.
Required Skills
- High School Diploma or GED equivalent.
- Minimum of 1 year of experience in a customer service or client-facing role.
- Exceptional verbal and written communication skills with a clear, professional, and empathetic tone.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in navigating computer systems and comfort with standard office software (e.g., Microsoft Office Suite).
- Ability to work effectively in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
- A strong commitment to customer satisfaction and a positive, can-do attitude.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Finance, or a related field.
- Previous experience within the banking or financial services industry.
- Familiarity with Citigroup products and services.
- Experience with CRM software (e.g., Salesforce, Oracle).
- Bilingual proficiency (e.g., Spanish) is a plus.
Perks & Benefits
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off, including vacation, sick leave, and company holidays.
- Tuition reimbursement and professional development programs.
- Employee assistance program (EAP) for personal and professional support.
- Access to exclusive employee discounts on banking services and other perks.
- Opportunities for career advancement within a global financial leader.
- Life and disability insurance coverage.
How to Apply
Interested candidates are encouraged to submit their application by clicking the link below. Please ensure your resume highlights relevant experience and skills.