About Company
Chevron is one of the world’s leading energy companies, playing a pivotal role in global energy supply. With a commitment to innovation, technology, and sustainable practices, Chevron explores for, produces, and transports crude oil and natural gas; refines, markets, and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; and develops geothermal energy and other renewable energy solutions. Our global team is driven by a shared vision of delivering reliable, affordable, and ever-cleaner energy, while upholding the highest standards of safety and environmental stewardship. Technology is at the heart of our operations, enabling us to optimize processes, enhance efficiency, and foster a connected, productive workforce. Joining Chevron means becoming part of a diverse and inclusive culture that values integrity, partnership, and performance, where your contributions directly impact our ability to power the world responsibly.
Job Description
Are you an experienced IT professional passionate about providing top-tier technical support and thrive in a remote work environment? Chevron is seeking a dedicated and proactive IT Support Specialist to join our global technology team, working from the comfort of your home base in the Shelter Rock, Danbury area. In this crucial role, you will be the first line of defense for our employees, resolving technical issues, guiding them through various IT systems, and ensuring seamless operational continuity. This isn’t just about fixing computers; it’s about empowering our people to do their best work, whether they’re in a field office or across a continent. You’ll be instrumental in supporting a wide array of hardware and software, leveraging your expertise to troubleshoot, diagnose, and resolve complex IT challenges. We are looking for someone who is not only technically proficient but also possesses exceptional communication skills, empathy, and a customer-centric approach to support. This remote position offers the flexibility you desire while integrating you into Chevron’s vibrant, supportive culture, complete with robust resources and opportunities for professional growth. Become a vital link in Chevron’s operational excellence, ensuring our global workforce stays connected and productive.
Key Responsibilities
- Provide remote technical support to Chevron employees across various locations, resolving hardware, software, and network issues efficiently.
- Diagnose and troubleshoot complex technical problems, including operating systems (Windows, macOS), productivity suites (Microsoft 365), VPN, and enterprise applications.
- Manage user accounts, access permissions, and system configurations.
- Install, configure, and maintain computer hardware, software, and peripherals remotely.
- Document technical solutions, procedures, and knowledge base articles to improve self-service capabilities and team efficiency.
- Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 support, network engineering, application development) and track them to resolution.
- Participate in IT projects, including system upgrades, deployments, and security initiatives.
- Educate users on IT best practices, security protocols, and new technologies.
- Monitor system performance and proactively identify potential issues.
- Maintain a strong understanding of Chevron’s IT infrastructure and security policies.
Required Skills
- Proven experience in IT technical support, helpdesk, or desktop support roles.
- Strong knowledge of Windows and macOS operating systems.
- Proficiency with Microsoft 365 (formerly Office 365) suite, including Outlook, Word, Excel, PowerPoint, Teams, and SharePoint.
- Experience with remote desktop technologies and support tools.
- Understanding of network fundamentals (TCP/IP, DNS, VPN).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Customer-focused with a strong commitment to service excellence.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification.
- CompTIA A+, Network+, or Security+ certification.
- Experience with enterprise-level ticketing systems (e.g., ServiceNow).
- Familiarity with mobile device management (MDM) solutions.
- Knowledge of cybersecurity best practices and principles.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including holidays and sick leave.
- 401(k) retirement savings plan with company matching contributions.
- Access to professional development programs, training, and certifications.
- Flexible work-from-home schedule with a supportive remote team culture.
- Stipend for home office setup and internet services.
- Employee assistance programs and wellness initiatives.
- Opportunities for career advancement within a global energy leader.
- A diverse, inclusive, and collaborative work environment.
How to Apply
We invite you to join the Chevron team and contribute to our mission of providing reliable energy while innovating for the future. To apply for this exciting remote opportunity, please click on the application link below. Ensure your resume and cover letter clearly highlight your relevant experience and passion for IT support. We look forward to reviewing your application!