About Company
The Tower Hotel London, a proud part of Guoman Hotels, is an iconic landmark offering unparalleled views of Tower Bridge, the River Thames, and the historic Tower of London. We are dedicated to creating memorable experiences for our guests through exceptional service and a vibrant atmosphere. Our extensive food and beverage operations, including restaurants, bars, and a bustling conference and events centre, are at the heart of our hospitality. We foster a dynamic and supportive work environment where every team member is valued and encouraged to grow within their career.
Job Description
Are you an energetic, customer-focused individual ready to dive into the dynamic world of hospitality? The Tower Hotel London, an iconic landmark offering unparalleled views of Tower Bridge and the Tower of London, is on the lookout for enthusiastic and dedicated Catering Team Members for immediate, fast-track hire. We are seeking individuals who are passionate about delivering outstanding food and beverage experiences to our diverse range of guests. In this pivotal role, you will be instrumental in supporting the seamless operation of our various food and beverage outlets, which include our bustling restaurants, vibrant bars, and extensive conference and events facilities.
Your daily tasks will be varied and exciting, ranging from meticulous setup and preparation for services, efficient food and beverage presentation and delivery, to ensuring a welcoming and clean environment for all our patrons. You’ll work closely with a supportive team, contributing to a positive atmosphere that leaves a lasting impression on our guests. This ‘Fast Hire’ opportunity means we are prioritizing candidates who are ready to quickly integrate into our operations, demonstrate a proactive approach, and possess an inherent ability to learn and adapt. Ideal candidates will exhibit excellent communication skills, a keen eye for detail, and an unwavering commitment to health, safety, and hygiene standards. Experience in a similar fast-paced environment is a plus, but a positive attitude, reliability, and a genuine desire to excel in customer service are paramount.
Join The Tower Hotel London and become a cherished member of a team that prides itself on creating memorable moments and delivering world-class hospitality at one of the capital’s most prestigious locations. We offer a stimulating work environment where your contributions are valued, and opportunities for growth and development are readily available. If you’re looking for a role where no two days are the same and you can truly make a difference to our guest’s experience, apply today and embark on an exciting career journey with us.
Key Responsibilities
- Prepare and set up dining areas, function rooms, and serving stations according to operational standards.
- Serve food and beverages promptly and professionally to guests, ensuring high levels of customer satisfaction.
- Assist with basic food preparation and presentation as required, adhering to food safety guidelines.
- Clear tables, wash dishes, and maintain cleanliness and hygiene in all catering areas.
- Handle guest inquiries and resolve minor issues with a polite and helpful attitude.
- Restock supplies and assist with inventory management.
- Adhere strictly to all health, safety, and hygiene regulations.
- Collaborate effectively with kitchen and other front-of-house teams to ensure smooth service.
- Support special events, conferences, and banquets as part of a dynamic team.
Required Skills
- Excellent customer service skills with a friendly and approachable demeanor.
- Ability to work efficiently in a fast-paced and demanding environment.
- Strong communication and interpersonal skills.
- Reliability and punctuality.
- Basic understanding of food hygiene and safety practices.
- Ability to work as part of a team and independently when required.
Preferred Qualifications
- Previous experience (at least 6 months) in a catering, hospitality, or customer service role.
- Knowledge of basic food and beverage service techniques.
- Current Food Hygiene Certificate (Level 1 or 2).
Perks & Benefits
- Competitive hourly wage with opportunities for overtime.
- Meal provided whilst on duty.
- Generous hotel discounts for you, your family, and friends across Guoman and Thistle Hotels.
- Opportunities for training and career development within a prestigious hotel group.
- Access to an employee assistance program for wellbeing support.
- A vibrant and supportive team environment in an iconic London location.
- Uniform provided and laundered.
- 28 days holiday (including bank holidays).
How to Apply
If you are eager to jumpstart your career in hospitality and meet the requirements for this exciting ‘Fast Hire’ Catering Team Member position, we encourage you to apply immediately. Please click on the application link below to submit your CV and a brief cover letter outlining your relevant experience and why you are the ideal candidate for The Tower Hotel London. We look forward to reviewing your application!