About Company
For over 100 years, Canadian Tire Corporation has been a cornerstone of Canadian retail, offering a diverse array of products and services that cater to the evolving needs of families across the country. From automotive, sports, and leisure to home and outdoor living, our extensive network of stores and online platforms makes us a go-to destination for millions. We pride ourselves on our commitment to customer satisfaction, community involvement, and fostering a supportive work environment where associates can thrive. Joining Canadian Tire means becoming part of an iconic brand that truly understands and serves the Canadian way of life, empowering individuals to live, play, and work better every day. We believe in innovation, sustainability, and continuously improving our offerings to remain relevant and indispensable to our customers.
Job Description
Canadian Tire is urgently seeking dedicated and enthusiastic Customer Support Representatives to join our team in Richmond, British Columbia. This is a fantastic opportunity for individuals who are passionate about providing exceptional service and contributing to a positive customer experience. In this fast-paced, on-site role, you will be the front-line ambassador for the Canadian Tire brand, assisting customers with inquiries, resolving issues, and ensuring their shopping experience is smooth and enjoyable. We’re looking for individuals who are quick learners, possess excellent communication skills, and are ready to tackle challenges with a smile. If you thrive in a dynamic retail environment and are eager to make a tangible impact on customer satisfaction, we encourage you to apply. This role offers the chance to work with a diverse range of products and services, gain valuable retail experience, and be part of a supportive team committed to success. We value problem-solvers who can adapt to various situations and maintain a professional demeanor under pressure. Your ability to empathize with customers, provide clear and concise information, and recommend solutions will be key to your success and our continued reputation for excellent service. We are committed to fostering an inclusive workplace where every team member feels valued and empowered.
Key Responsibilities
- Greet customers warmly and provide courteous and efficient service, both in-person and over the phone.
- Address customer inquiries regarding products, services, store policies, and promotions.
- Resolve customer complaints and issues effectively and professionally, escalating complex cases when necessary.
- Process transactions accurately, including sales, returns, and exchanges, using point-of-sale (POS) systems.
- Assist customers with product location, selection, and provide knowledgeable recommendations.
- Maintain a clean, organized, and inviting customer service area.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay informed about current sales, promotions, and new product arrivals.
- Handle cash, credit, and debit transactions with integrity and accuracy.
- Promote Canadian Tire programs, such as loyalty programs and credit cards, to eligible customers.
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work effectively in a fast-paced retail environment.
- Customer-centric mindset with a passion for service excellence.
- Basic computer proficiency and ability to learn new systems quickly.
- Ability to stand for extended periods and lift up to 20 lbs.
Preferred Qualifications
- Previous experience in a customer service or retail role.
- Familiarity with Canadian Tire products and services.
- Experience with POS systems and cash handling.
- Bilingualism (English and French) is an asset.
Perks & Benefits
- Competitive hourly wages and opportunities for advancement.
- Comprehensive health and dental benefits package for eligible employees.
- Employee discount on Canadian Tire merchandise.
- Training and development programs to enhance your skills.
- Opportunities for career growth within a large, established Canadian company.
- Supportive and inclusive work environment.
- Paid time off and holiday pay.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your customer service experience and demonstrates your passion for helping people.