About Company
Canadian Tire Corporation, Limited is a family of businesses that includes a retail segment, a financial services division, and CT REIT. Our retail operations include Canadian Tire, which sells a wide assortment of automotive, hardware, sports, leisure, and housewares products, along with SportChek, Mark’s, PartSource, and Pro Hockey Life. With nearly 1,700 retail and gasoline outlets, we are one of Canada’s most-shopped general merchandise retailers and a leading provider of automotive products and services. While our roots are deeply planted in Canada, our commitment to customer satisfaction and community engagement is universal. We are dedicated to creating a supportive and dynamic work environment where every employee can thrive and contribute to our legacy of excellence. As we hypothetically expand our global footprint, we are looking for passionate individuals to help us build strong customer relationships and deliver exceptional service in the vibrant city of Moscow.
Job Description
Are you passionate about helping people and delivering an exceptional customer experience? Canadian Tire Corporation is urgently seeking enthusiastic and dedicated Customer Service Representatives to join our dynamic team in Fort Russell, Moscow. This is a unique opportunity to be part of a globally recognized brand, contributing to our commitment to outstanding service. In this vital role, you will be the first point of contact for our valued customers, addressing their inquiries, resolving issues, and ensuring their satisfaction across various channels. We are looking for individuals who possess excellent communication skills, a proactive attitude, and a genuine desire to make a positive impact on every customer interaction. While our primary focus is on providing world-class service, you will also play a key role in representing the Canadian Tire brand, upholding our values of integrity, respect, and innovation. This position requires someone who is adaptable, can work effectively in a fast-paced environment, and is eager to learn and grow within our organization. If you are ready to embark on a rewarding career with a company that values its employees and customers alike, and are prepared to bring your best to a new, exciting market, we encourage you to apply immediately. Full training will be provided to ensure your success, equipping you with all the knowledge and tools required to excel in this role.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and live chat, ensuring a high level of customer satisfaction.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex problems to the appropriate department when necessary.
- Provide accurate information regarding products, services, promotions, and store policies.
- Process orders, returns, and exchanges in accordance with company guidelines.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and assess customers’ needs to achieve satisfaction and build lasting relationships.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Continuously learn about new products, services, and company updates to enhance customer support.
- Adhere to company policies and procedures, ensuring compliance and data security.
Required Skills
- Fluency in Russian and English (verbal and written communication)
- Strong interpersonal and communication skills
- Excellent problem-solving abilities and a customer-first mindset
- Ability to work effectively in a fast-paced and dynamic environment
- Proficiency with basic computer applications and willingness to learn new software
- High school diploma or equivalent
Preferred Qualifications
- Previous experience in a customer service or retail environment (minimum 6 months)
- Familiarity with CRM software and call center technology
- Demonstrated ability to de-escalate difficult situations with professionalism
- A passion for retail products or automotive services
Perks & Benefits
- Competitive monthly salary and performance-based incentives
- Comprehensive health and wellness benefits package
- Paid time off and holiday pay
- Opportunities for professional development and career advancement
- Employee discounts on Canadian Tire products and services
- Supportive and inclusive work environment
- Modern office facilities in a convenient Moscow location
How to Apply
If you are eager to contribute to a globally recognized brand and deliver outstanding customer service, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.