About Company
Canadian Tire Corporation, Limited, is a family of businesses that includes a Retail segment, a Financial Services segment and CT REIT. Their retail business is operated under the Canadian Tire, Mark’s, PartSource, Helly Hansen, and SportChek banners. With nearly a century of history, Canadian Tire has grown to become one of Canada’s most iconic and trusted brands. They are dedicated to serving Canadians and providing them with products and services that help them enjoy life in Canada. From automotive to sporting goods, and home essentials, Canadian Tire is a cornerstone of communities nationwide. They are committed to fostering a dynamic and inclusive work environment where employees can thrive, contribute to meaningful work, and grow their careers.
Job Description
Are you passionate about helping people and eager to kick-start a rewarding career in customer service? Canadian Tire is looking for enthusiastic and dedicated Call Center Agents to join our dynamic team in Riverside, Blackfoot. This is an immediate hiring opportunity for individuals who thrive in a fast-paced environment and are committed to delivering exceptional service. As a Call Center Agent, you will be the first point of contact for our valued customers, providing friendly, efficient, and knowledgeable support regarding a wide range of inquiries including product information, order status, store services, and general assistance. You will play a crucial role in shaping the customer experience, ensuring that every interaction leaves a positive impression and reinforces Canadian Tire’s reputation for excellence. We are seeking individuals with strong communication skills, a problem-solving mindset, and a genuine desire to assist others. If you’re looking for a role where you can make a tangible impact and be part of a beloved Canadian brand, this is the perfect opportunity for you. Join Canadian Tire and become an integral part of a team that empowers Canadians every day.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding Canadian Tire products, services, and promotions.
- Assist customers with order placement, tracking, modifications, and returns.
- Troubleshoot and resolve customer complaints and issues with empathy and efficiency.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Maintain up-to-date knowledge of Canadian Tire's products, policies, and procedures.
- Collaborate with team members to ensure a cohesive and supportive work environment.
- Identify opportunities to enhance customer satisfaction and contribute to continuous improvement initiatives.
Required Skills
- High School Diploma or equivalent.
- Minimum 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer applications and navigating multiple systems simultaneously.
- Ability to remain calm and professional under pressure.
- Empathetic and customer-focused attitude.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Post-secondary education in a related field.
- Bilingualism (English and French) is considered a strong asset.
- Experience with CRM software (e.g., Salesforce, Zendesk).
- Familiarity with Canadian Tire products and services.
- Proven track record of meeting or exceeding customer service metrics.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive benefits package including health, dental, and vision coverage.
- Paid time off and holiday pay.
- Employee discount program on Canadian Tire merchandise.
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
- Access to a pension plan and employee assistance programs.
- Modern call center facilities with ergonomic workstations.
How to Apply
Interested candidates are encouraged to apply directly by clicking the application link below. Please ensure your resume highlights your customer service experience and relevant skills. We look forward to reviewing your application and potentially welcoming you to the Canadian Tire team!