About Company
Canada Post is a venerable Crown corporation serving as the primary postal operator for the nation of Canada. With a rich legacy spanning over two centuries, we are deeply embedded in the fabric of Canadian communities, connecting individuals, businesses, and government across vast distances. Annually, Canada Post meticulously delivers over 8 billion mail and parcel items, playing a pivotal role in national commerce and communication. Beyond our core postal services, the corporation has evolved into a leading force in e-commerce logistics, offering innovative digital solutions, and maintaining an extensive network of retail outlets that serve as vital community hubs. Our operations extend beyond Canadian borders, encompassing international shipping and sophisticated logistics to support global trade and connectivity. At Canada Post, our unwavering commitment to innovation, unparalleled customer service, and active community involvement propels our diverse operations forward, cementing our status as an essential national infrastructure provider and a progressive employer dedicated to fostering growth and excellence.
Job Description
Join Canada Post’s dynamic IT Support team, based in our strategic Downtown Downers Grove office. This unique opportunity places you at the heart of our North American operational technology, providing essential technical assistance and support for the sophisticated systems that power Canada Post’s cross-border logistics and key strategic partnerships. As an IT Support Specialist, you will be the first point of contact for technical issues, troubleshooting complex hardware and software problems, managing user accounts across various platforms, and ensuring seamless IT operations for our specialized teams operating out of this strategic region. Your role will be pivotal in maintaining the integrity and availability of our critical business applications and infrastructure.
This role is crucial for maintaining the high availability and performance of IT infrastructure critical to our expanded services, including those supporting e-commerce fulfillment, advanced tracking systems, and secure data exchange with our valuable US partners. You’ll work in a fast-paced, collaborative environment, requiring a proactive approach to problem-solving, exceptional analytical skills, and outstanding communication abilities. You will contribute significantly to a resilient and efficient IT ecosystem that underpins our unwavering commitment to reliable service delivery, both within Canada and for our international stakeholders. Embrace the challenge of supporting a vital national service with a growing international footprint, ensuring our technology enables us to deliver on our promises of connectivity and efficiency every single day.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network issues for our Downers Grove-based teams.
- Troubleshoot and resolve user incidents and service requests in a timely manner, both remotely and in-person.
- Install, configure, and maintain workstations, laptops, mobile devices, and peripherals.
- Manage user accounts, permissions, and access rights within Active Directory, Microsoft 365, and other key business applications.
- Document all support activities, resolutions, and configurations meticulously in the IT service management system.
- Collaborate with senior IT staff, network engineers, and other departments to escalate and resolve complex issues efficiently.
- Assist in the deployment of new software applications, system updates, and security patches.
- Conduct regular system checks, preventative maintenance, and vulnerability assessments to ensure optimal performance and security.
- Provide basic training and guidance to end-users on IT best practices, system usage, and cybersecurity awareness.
- Participate in IT projects aimed at improving infrastructure, security, and user experience.
Required Skills
- Minimum of 2 years of proven experience in an IT Support or Help Desk role.
- Proficiency in troubleshooting Windows and macOS operating systems, including advanced diagnostics.
- Strong knowledge of the Microsoft Office 365 suite (Outlook, Word, Excel, SharePoint, Teams) and administration.
- Demonstrated experience with Active Directory user, group, and policy management.
- Familiarity with network protocols (TCP/IP, DNS, DHCP) and basic network troubleshooting (routers, switches, firewalls).
- Excellent problem-solving abilities, critical thinking, and meticulous attention to detail.
- Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently, prioritize tasks, and manage time effectively in a dynamic, high-pressure environment.
- Customer service-oriented mindset with a focus on delivering positive user experiences.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a closely related field.
- ITIL Foundation certification or equivalent experience with IT service management frameworks.
- Experience with cloud-based collaboration tools and video conferencing systems beyond Microsoft Teams.
- Familiarity with ticketing systems such as ServiceNow, Jira Service Desk, or similar.
- Experience supporting remote users and managing mobile devices (MDM solutions).
- Relevant industry certifications (e.g., CompTIA A+, Network+, Security+).
Perks & Benefits
- Competitive salary package and eligibility for performance-based bonuses.
- Comprehensive health, dental, and vision insurance coverage for employees and their families.
- Generous paid time off, including vacation days, sick leave, and paid holidays.
- Robust retirement savings plan with attractive company contributions.
- Opportunities for continuous professional development, training, and career advancement within a global organization.
- Employee assistance program offering confidential support and resources for personal and professional well-being.
- Modern, collaborative office environment situated in vibrant downtown Downers Grove.
- Access to a wide range of exclusive employee discounts and wellness programs.
How to Apply
Interested candidates are strongly encouraged to click on the application link below to submit their comprehensive resume and a compelling cover letter. Please ensure your application highlights your relevant experience in IT support and your demonstrable ability to thrive in a fast-paced, service-oriented environment. We sincerely thank all applicants for their interest; however, please note that only those candidates selected for an interview will be contacted.