About Company
Canada Post is Canada’s primary postal operator, a Crown corporation that provides postal services across the country and connects Canadians to the world. With a rich history spanning over two centuries, Canada Post is committed to delivering mail, parcels, and a wide range of services to homes and businesses, contributing significantly to national commerce and communication. Our mission extends beyond simple delivery; we aim to foster connection, innovation, and trust in every interaction. While our primary operations are based in Canada, our commitment to exceptional customer service knows no borders, and we are expanding our remote support capabilities to better serve our diverse clientele. Join a team dedicated to excellence and making a difference.
Job Description
Are you a highly motivated individual with a passion for helping others? Do you thrive in a dynamic, fast-paced environment where your communication skills can shine? Canada Post is seeking dedicated and empathetic Call Center Agents to join our remote customer service team. This is an immediate hiring opportunity for individuals based in Evansville, Indiana, looking to make a significant impact from the comfort of their home office. In this vital role, you will be the first point of contact for our valued customers, providing exceptional support, answering inquiries, and resolving issues related to mail, parcels, and various postal services. We are looking for individuals who are not only skilled communicators but also proactive problem-solvers who can navigate complex situations with patience and professionalism. You will play a crucial role in maintaining Canada Post’s reputation for reliable service and customer satisfaction, ensuring every interaction is positive and productive. This position offers comprehensive training, a supportive team environment, and the chance to contribute to a nationally recognized organization while enjoying the flexibility of remote work.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate information regarding postal services, tracking, rates, and other relevant policies.
- Resolve customer complaints and issues effectively, escalating complex problems to appropriate departments when necessary.
- Document all customer interactions and resolutions accurately in the customer relationship management (CRM) system.
- Maintain a high level of product and service knowledge to ensure consistent and reliable support.
- Adhere to company policies and procedures, including data privacy and security protocols.
- Identify opportunities to improve customer service processes and contribute to team goals.
- Collaborate with team members and supervisors to ensure a seamless customer experience.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in using computer systems, including CRM software and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High level of empathy and a customer-centric attitude.
- Reliable high-speed internet connection and a quiet home workspace.
- Strong organizational skills and attention to detail.
Preferred Qualifications
- Previous experience in a call center or customer service role (6+ months).
- Familiarity with postal operations or logistics.
- Ability to speak French is an asset, but not required for this role.
- Experience with remote work tools and practices.
Perks & Benefits
- Competitive hourly wage with opportunities for performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Extensive training program to ensure your success.
- Opportunities for career growth and professional development within the organization.
- Flexible remote work environment.
- Supportive team culture and access to employee assistance programs.
How to Apply
If you are eager to contribute to a leading organization and provide outstanding customer service from your home in Evansville, Indiana, we encourage you to apply today! Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application.