About Company
Admiral Group plc is a FTSE 100 financial services company, renowned for its diverse portfolio of insurance products and services across the UK and internationally. Established in Cardiff in 1993, Admiral has grown from a small startup to a multi-billion-pound enterprise, consistently ranking as one of the best places to work. Our success is built on a commitment to innovation, customer satisfaction, and a unique culture that puts our people first. We believe in hiring for attitude and training for skill, fostering an environment where employees are encouraged to grow, learn, and contribute to our shared success. With a strong focus on community engagement and employee well-being, Admiral offers a dynamic and supportive workplace where every individual can thrive.
Job Description
Are you a natural communicator with a genuine passion for helping people? Do you thrive in a dynamic, fast-paced environment and are looking for an opportunity to kick-start your career, even with no prior experience? Admiral Group plc, a leading financial services company renowned for its innovative approach and people-first culture, is excited to announce an opening for a dedicated Call Handler to join our vibrant team in Cardiff, Wales. This is a fantastic entry-level opportunity designed for individuals who are eager to learn, grow, and make a real difference in our customers’ lives. We believe in untapped potential, and if you possess a positive attitude, a strong work ethic, and a genuine desire to assist others, we will provide all the comprehensive training and support you need to succeed and thrive in this role.
As a Call Handler at Admiral, you will be the compassionate and professional first point of contact for our valued customers, providing exceptional support and guidance over the phone. Your daily mission will involve listening attentively to customer queries, offering clear and concise information, and working diligently to resolve issues efficiently and empathetically. You’ll play a crucial role in building trust, nurturing relationships, and ensuring a consistently positive experience with every interaction. This isn’t just a job; it’s a significant stepping stone to a rewarding long-term career where you can develop invaluable customer service skills, gain a deep understanding of the financial services and insurance industries, and explore various exciting progression paths within a FTSE 100 company. Our award-winning and comprehensive training program is designed to thoroughly equip you with all the essential knowledge, systems expertise, and communication tools required to confidently handle a diverse range of enquiries, from answering policy questions and providing quotes to resolving immediate concerns and guiding customers through processes. We foster a supportive, collaborative, and energetic atmosphere where your voice is genuinely heard, your ideas are encouraged, and your contributions are celebrated. Join a company that consistently ranks as one of the best places to work in the UK, where your well-being, professional development, and personal growth are truly at the heart of everything we do. If you’re ready to embark on a journey where every day brings new challenges, opportunities to shine, and the chance to be part of a winning team, we absolutely want to hear from you! We are deeply committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work, regardless of their background or previous experience. Bring your inherent enthusiasm, your unwavering willingness to learn, and your naturally friendly voice, and let Admiral help you build a successful and fulfilling career.
Key Responsibilities
- Answer inbound calls promptly and professionally, providing exceptional customer service.
- Listen actively to understand customer enquiries and identify their needs.
- Provide accurate information and clear explanations regarding company products and services.
- Resolve customer issues efficiently and empathetically, escalating complex cases when necessary.
- Maintain accurate records of customer interactions and transactions in the company's systems.
- Adhere to company policies, procedures, and regulatory guidelines.
- Collaborate with team members to ensure a seamless customer experience.
- Continuously learn and adapt to new product information and system updates.
- Maintain a positive and professional attitude in all customer interactions.
Required Skills
- Excellent verbal communication and active listening skills.
- Strong interpersonal skills with a patient and empathetic approach.
- Ability to articulate information clearly and concisely.
- A positive attitude and a genuine desire to help people.
- Willingness to learn and adapt in a fast-paced environment.
- Basic computer literacy and ability to navigate multiple systems.
- Reliability and punctuality.
Preferred Qualifications
- GCSEs (or equivalent) in English and Mathematics.
- Previous experience in a customer-facing role (even informal, e.g., retail, hospitality).
- Familiarity with basic office software (e.g., Microsoft Word, Outlook).
Perks & Benefits
- Comprehensive paid training program.
- Clear career progression pathways and development opportunities.
- Generous holiday allowance.
- Company pension scheme.
- Share scheme (own a piece of Admiral).
- Employee discounts on Admiral products and services.
- Access to a range of employee benefits and well-being programs.
- Vibrant and supportive office environment in central Cardiff.
- Regular social events and team building activities.
How to Apply
Ready to start your journey with Admiral? We encourage you to apply directly by clicking on the link below. Please ensure your application highlights your enthusiasm and communication skills. We look forward to reviewing your submission!