About Company
Concentrix is a global leader in customer experience (CX) solutions and technology, driving over $6.5 billion in annual revenue and employing over 300,000 staff worldwide. As a Fortune 500 company, we partner with some of the world’s best-known brands to deliver exceptional customer service, technical support, and innovative business solutions. Our commitment to creating a diverse, inclusive, and dynamic work environment empowers our people to thrive, innovate, and make a tangible impact. With a strong presence in Belfast, Northern Ireland, we are deeply invested in our local communities, offering robust career development opportunities and a culture that celebrates success and collaboration. Joining Concentrix means becoming part of a forward-thinking team dedicated to redefining customer interactions and driving client success.
Job Description
Are you passionate about helping people and looking for a rewarding career that offers the flexibility of working from home? Concentrix is seeking enthusiastic and dedicated individuals to join our expanding team as a Work from Home Call Centre Support Specialist in Belfast, Northern Ireland. In this pivotal role, you will be the first point of contact for our valued customers, providing exceptional support and resolving inquiries with efficiency and empathy. This is more than just a call centre job; it’s an opportunity to represent a leading brand, make a real difference in customers’ lives, and develop invaluable professional skills, all from the comfort of your own home.
As a Work from Home Call Centre Support Specialist, you will handle a diverse range of customer queries, from troubleshooting technical issues and providing product information to processing service requests and resolving billing inquiries. You will utilise state-of-the-art systems and tools to navigate customer accounts, document interactions accurately, and ensure a seamless customer journey. Our comprehensive training program will equip you with all the knowledge and skills necessary to excel, covering everything from product specifics to advanced customer service techniques and our company values. We pride ourselves on fostering a supportive remote work environment, ensuring you have access to regular coaching, team meetings, and digital collaboration tools to stay connected and engaged with your colleagues and managers. If you are a natural communicator with a problem-solving mindset, a knack for technology, and a desire to deliver outstanding customer experiences, we invite you to embark on a fulfilling career with Concentrix. This role offers the perfect blend of autonomy and team support, allowing you to manage your workload effectively while contributing to a high-performing team, all while enjoying the benefits of a remote setup within the vibrant community of Belfast. Be part of a company that values your contribution and invests in your growth.
Key Responsibilities
- Serve as the primary point of contact for customers, handling inbound calls with professionalism and courtesy.
- Provide accurate information, troubleshoot issues, and resolve customer inquiries efficiently and effectively.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments or team leaders when necessary.
- Maintain a high level of product and service knowledge to address customer needs comprehensively.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Participate in ongoing training and coaching sessions to enhance skills and performance.
- Ensure a quiet, distraction-free home workspace conducive to professional customer interactions.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Proficiency in basic computer skills and navigating multiple applications simultaneously.
- Ability to work independently and manage time effectively in a remote environment.
- High level of empathy and a customer-centric attitude.
- Resilience and patience when dealing with challenging customer situations.
- Access to a reliable internet connection and a suitable home workspace.
Preferred Qualifications
- Previous experience in a customer service or call centre environment (remote experience a plus).
- Familiarity with CRM software and customer support tools.
- A levels or equivalent secondary education qualification.
- Ability to adapt quickly to new technologies and processes.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive paid training program.
- Opportunities for career progression and internal promotions.
- Employee assistance program and wellness initiatives.
- Generous holiday allowance.
- Company pension scheme.
- Employee discounts and benefits program.
- Support for home office setup (e.g., equipment provided).
How to Apply
To apply for this exciting Work from Home Call Centre Support role, please click on the application link below. You will be directed to our careers portal where you can search for available opportunities and submit your detailed application. We encourage you to highlight your customer service experience and your ability to thrive in a remote work setting.