About Company
Forward Air Corporation (NASDAQ: FWRD) is a leading provider of comprehensive transportation and logistics services, offering a full suite of solutions including expedited less-than-truckload (LTL), truckload, intermodal, and final mile services across North America. For over 30 years, we’ve built our reputation on speed, reliability, and precision, helping businesses navigate complex supply chains with unparalleled efficiency. At Forward Air, we believe our success is driven by our people. We foster a culture of innovation, continuous improvement, and collaboration, empowering our team members to contribute to our mission of delivering exceptional value to our customers. Joining Forward Air means being part of a dynamic, forward-thinking organization committed to leveraging technology and talent to shape the future of logistics and create real impact.
Job Description
Are you a highly analytical, detail-oriented professional with a passion for optimizing business processes and driving strategic initiatives? Forward Air Corporation is seeking a talented and motivated Remote Business Analyst to join our growing team. In this critical role, you will be instrumental in bridging the gap between business needs and technological solutions, working remotely to support our diverse operational and strategic projects across North America. You will collaborate closely with various stakeholders, including project managers, developers, and business unit leaders, to understand complex requirements, analyze current processes, and recommend innovative solutions that enhance efficiency, reduce costs, and improve overall business performance within our dynamic logistics environment. This is an exciting opportunity for a self-starter who thrives in a fast-paced environment and is eager to make a significant impact on our leading logistics operations from anywhere. You’ll be responsible for translating high-level business objectives into detailed functional and technical specifications, ensuring that our technology solutions align perfectly with our strategic goals. Your expertise will be vital in identifying areas for improvement, defining project scope, developing comprehensive documentation, and facilitating successful implementation and change management across various departments within Forward Air. This role requires a proactive individual capable of working independently, managing multiple priorities, and communicating effectively across all levels of the organization to drive project success and deliver tangible value.
Key Responsibilities
- Gather, analyze, and document complex business requirements from various stakeholders through interviews, workshops, and data analysis.
- Translate business needs into clear, concise, and actionable functional and non-functional specifications for development teams.
- Conduct thorough process analysis, identify inefficiencies, and propose solutions for process improvement and optimization.
- Collaborate with project managers, developers, QA testers, and business users throughout the project lifecycle to ensure solutions meet business objectives.
- Create and maintain detailed documentation, including process flows, use cases, user stories, and requirements traceability matrices.
- Facilitate user acceptance testing (UAT) and provide support for system deployments and post-implementation reviews.
- Support change management activities and provide training or communication materials to end-users as needed.
- Analyze data to identify trends, opportunities, and potential issues, presenting findings and recommendations to leadership.
Required Skills
- 4+ years of experience as a Business Analyst in a corporate environment.
- Proven ability to gather, analyze, and document business requirements effectively.
- Strong understanding of SDLC methodologies, including Agile and Waterfall.
- Proficiency in creating process maps, user stories, use cases, and other BA deliverables.
- Excellent analytical, problem-solving, and critical thinking skills.
- Exceptional verbal and written communication skills, with the ability to articulate complex concepts to technical and non-technical audiences.
- Experience with SQL and data analysis tools.
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Visio, Word).
Preferred Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- Experience in the logistics, transportation, or supply chain industry.
- Familiarity with business intelligence (BI) tools and reporting platforms.
- Certifications such as CBAP, PMI-PBA, or ITIL.
- Experience working with remote teams and distributed stakeholders.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and paid holidays.
- Flexible work schedule and dedicated remote work support.
- Opportunities for professional development and career growth.
- Employee assistance program and wellness initiatives.
- Dynamic and collaborative company culture.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and cover letter. Please highlight your relevant experience and explain why you are a great fit for a remote Business Analyst role at Forward Air Corporation.