About Company
Couples Resorts is a collection of four luxurious, all-inclusive resorts nestled in the beautiful island of Jamaica, exclusively designed for couples seeking the ultimate romantic getaway. For over 40 years, we have set the benchmark for intimate and elegant vacation experiences, offering an unparalleled blend of sophistication, adventure, and relaxation. With stunning properties located in Ocho Rios and Negril, Couples Resorts is celebrated for its pristine beachfronts, exceptional gourmet dining, premium spirits, and an extensive array of land and water sports, all seamlessly included in one upfront price. At Couples Negril, specifically, guests immerse themselves in a vibrant and social atmosphere infused with an authentic Caribbean spirit, set against the backdrop of the breathtaking Bloody Bay. Our unwavering mission is to craft unforgettable moments and create lasting memories for our guests, and we firmly believe that this exceptional experience begins with a dedicated, passionate, and professional team. Joining Couples Resorts means becoming an integral part of a legacy of hospitality excellence, where every team member plays a crucial role in delivering the ultimate romantic escape.
Job Description
Are you a highly skilled and customer-focused professional with a profound passion for driving and a deep appreciation for the captivating beauty of Negril, Jamaica? Couples Resorts, a globally recognized leader in luxury all-inclusive romantic experiences, is actively seeking an experienced Bus Driver to join our dynamic and welcoming team at Couples Negril. This pivotal role involves ensuring the safe, timely, and comfortable transportation of our esteemed guests and dedicated staff members across various routes, contributing significantly to the seamless and world-class operation of our resort. As a Bus Driver for Couples Negril, you will serve as a vital first and last impression for many of our guests, acting as a direct ambassador for the Couples Resorts brand and the renowned warmth of Jamaican hospitality. Your primary responsibilities will encompass operating efficient shuttle services for guests between different resort facilities, ensuring convenient access to all amenities, exquisite dining options, and engaging activities. Beyond on-site shuttles, you will be responsible for executing critical airport transfers, transporting guests reliably and safely to and from Sangster International Airport (MBJ) in Montego Bay, a journey that consistently demands professionalism, attentiveness, and excellent route management. Furthermore, you will facilitate exciting and educational excursions to local attractions, significant cultural sites, and popular shopping destinations around Negril and the wider Westmoreland parish, profoundly enhancing our guests’ vacation experience by providing insightful, pleasant, and secure journeys. This role extends beyond merely driving; it demands a proactive approach to delivering exceptional service. You will be expected to maintain impeccable vehicle standards through regular pre- and post-trip inspections, reporting any mechanical issues promptly to ensure maximum safety and operational efficiency. Strict adherence to all Jamaican traffic laws, rigorous company safety protocols, and transportation regulations is paramount. You will accurately maintain trip logs, manage passenger manifests, and courteously assist guests with luggage, ensuring a smooth and stress-free transition. Strong communication skills are essential for interacting courteously and professionally with guests, answering inquiries about the resort or local area, and collaborating effectively with other resort departments, including concierge and guest services. We are looking for a highly responsible individual with an unwavering commitment to punctuality, road safety, and outstanding customer interaction. If you possess a valid commercial driver’s license, a pristine driving record, and a genuine desire to contribute to an unforgettable luxury vacation experience, we invite you to apply and become an integral part of our Couples Negril family, where your dedication helps create lifelong memories for our guests.
Key Responsibilities
- Safely operate buses for guest transfers to and from Sangster International Airport (MBJ).
- Provide shuttle services for guests between various Couples Negril resort facilities.
- Conduct pre-trip and post-trip inspections of vehicles to ensure safety and report any maintenance needs.
- Adhere strictly to scheduled routes, timetables, and traffic laws of Jamaica.
- Assist guests with luggage handling and provide courteous customer service.
- Maintain accurate trip logs, passenger manifests, and fuel records.
- Ensure the cleanliness and presentable condition of the bus interior and exterior.
- Transport staff members as required for operational needs.
- Facilitate excursions and tours to local attractions around Negril and Westmoreland parish.
- Respond professionally to passenger inquiries and provide basic information about the resort and local area.
- Handle unexpected situations (e.g., traffic delays, minor emergencies) calmly and efficiently.
Required Skills
- Valid Jamaican General Driver's License with appropriate endorsements (e.g., Public Passenger Vehicle).
- Minimum of 3 years of professional bus driving experience, preferably in a hospitality or tourism setting.
- Clean driving record with no major traffic violations.
- Excellent defensive driving skills and knowledge of road safety regulations.
- Strong customer service and interpersonal communication skills.
- Punctual, reliable, and highly responsible.
- Ability to assist passengers with disabilities and luggage.
- Familiarity with Negril and surrounding areas, including common tourist destinations.
Preferred Qualifications
- Experience driving large passenger vehicles for a luxury resort or tour operator.
- Knowledge of basic vehicle mechanics for minor troubleshooting.
- Certification in First Aid and CPR.
- Multilingual abilities (e.g., English and Spanish).
- A positive attitude and a passion for Jamaican culture and hospitality.
Perks & Benefits
- Competitive salary and service charge opportunities.
- Comprehensive health and dental insurance plans.
- Paid time off, including vacation and sick leave.
- Opportunities for professional development and career growth.
- Employee discounts on resort stays and services.
- Complimentary meals during shifts.
- A supportive and inclusive work environment.
How to Apply
Click the link below to be directed to our official Couples Resorts careers portal. Once on the portal, please use the search function to look for ‘Bus Driver’ or other similar transportation roles to find and apply for this exciting opportunity. Please ensure your resume and cover letter highlight your relevant professional driving experience, your commitment to safety, and your dedication to providing exceptional guest service.